Apply on Kit Job: kitjob.ca/job/2euybt

About Us

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At Wynford, we create transformative live and digital experiences that strengthen cultures and drive results for Fortune 100 and emerging clients. From global incentive travel and large events to experiential workshops and product launches, we deliver best-in-class events rooted in empathy, collaboration, and relentless innovation. Our passion lies in valuing every voice, fostering ownership, and designing with the end-user at heart.

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About the Role The Manager, Engagement & Registration Solutions is a senior leader within Wynford’s Engagement & Event Solutions practice, accountable for the quality, consistency, and success of our registration and participant engagement services across programs.

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Reporting to the VP, Engagement & Event Solutions, this role blends people leadership, operational ownership, and hands-on client delivery. The Manager leads and develops a high-performing registration team, partners closely with Event Solutions, Creative, Digital Solutions, and Group Air, and ensures registration solutions are scalable, accurate, and aligned with program timelines, budgets, and service standards.

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This role is ideal for a confident leader who thrives in a fast-paced environment, enjoys developing people, and brings a thoughtful, data-informed approach to optimizing delivery, capacity, and participant experience.

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The salary range for this role is $70,000-$75,000 annually.

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Key Responsibilities

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Stakeholder Collaboration

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- Partner with internal teams and clients to deliver clear, participant-focused registration solutions.
- Act as a subject matter expert, advising on scope, risks, timelines, and scalable engagement approaches.




- Communicate key updates, risks, and recommendations to cross-functional partners, MT, and SLT.

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People Leadership & Team Development

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- Lead, coach, and develop Registration Managers, Coordinators, and contractors.
- Own resourcing and utilization planning across programs, balancing internal and contractor support.
- Manage performance, workload, and development through regular check-ins and clear expectations.
- Lead hiring, onboarding, and ongoing training to support consistent, high-quality delivery.

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Operational Excellence & Practice Ownership

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- Own registration service standards, SOPs, SLAs, and quality governance.
- Monitor performance and utilization, using data to improve efficiency and scalability.
- Act as the escalation point for complex delivery, system, or participant issues.
- Partner with Digital Solutions to support testing, workflows, and participant journeys.

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Client Delivery & Financial Oversight

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- Oversee registration and participant engagement delivery across assigned programs.
- Step into hands-on program support on complex or priority programs as required.
- Ensure scope, resourcing, and costs align with contractual and budget expectations.
- Support accurate financial reconciliation and reporting with Event Solutions and Finance.

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What You Bring

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- Post-secondary education in business, event management, or a related field.
- 5+ years of experience in registration, customer service, or administrative roles, ideally within incentive travel, events, hospitality, or a third-party services environment.
- Proven experience leading and developing teams with varying experience levels.
- Strong organizational and project management skills, with the ability to manage competing priorities and deadlines.
- Exceptional written and verbal communication skills; French proficiency considered an asset.
- Strong working knowledge of Google Workspace, Microsoft Office, Cvent, and registration-related technologies.
- High attention to detail, strong judgment, and a calm, professional approach under pressure.
- Availability and ability to travel as required

Who You Are

- A coach and mentor who builds confidence, strengthens capability, and gives consistent, actionable feedback to help others grow.
- A calm, transparent communicator who leads through ambiguity with composure, transparency, and resilience.
- A champion of accountability who sets clear expectations, follows through, and builds a culture of ownership and results.
- An operations-minded leader who drives excellence through smart systems, process improvement, and consistent, high-quality execution.
- A strategic connector who aligns daily work with big-picture goals and co-creates practices that elevate team performance.
- A rust-based delegator who assigns responsibility with clarity, encourages autonomy, and avoids micromanagement.
- A culture builder

Apply on Kit Job: kitjob.ca/job/2euybt

📌 Manager, Engagement & Registration Solutions - Incentive Travel (Saint Lauren Nord)
🏢 Wynford
📍 Saint Lauren Nord