Apply on Kit Job: kitjob.ca/job/2eujoo

Location: 100% Onsite – Toronto

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Start Date: April 9, 2026

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End Date: March 31, 2027

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Key Responsibilities

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- Act as the first point of contact for technical support via ticketing systems
- Manage and prioritize incidents, service requests, and problem tickets
- Triage and assign tickets to appropriate SMEs (DBA, Network, Security, etc.)
- Troubleshoot connectivity issues and assist with root cause analysis
- Collaborate with cross-functional teams and support client communications
- Follow and improve service management processes

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Must-Have Skills & Experience

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- Experience with:
- Microsoft Great Plains 2016
- Quadrant Workforce
- BSSI Health Financial Management Module
- Citrix & Active Directory (account creation)
- 2+ years supporting remote clients in a service desk / Tier 1 setting
- Strong experience with ticket triaging, prioritization, and incident management

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Technical & Professional Skills

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- Knowledge of Windows/Linux environments and IT infrastructure
- IT certifications such as A+ or ITIL (or equivalent experience)
- Excellent communication, customer service, and problem-solving skills
- Ability to manage multiple priorities in a deadline-driven environment

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Nice to Have

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- Experience in the healthcare sector
- Understanding of PHIPA / personal health information protection requirements

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Note: AI-enabled tools may be used to sort applications based on job-related criteria. All AI generated results are vetted by our team and the decision of which candidates move forward is always made by a human.

Apply on Kit Job: kitjob.ca/job/2eujoo

📌 Systems Administrator (Intermediate) (Mercier)
🏢 BITS Recruiting
📍 Mercier