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Technical Solutions EngineerLocation: Mississauga, Ontario (Onsite – Headquarters)

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Role Type: Full-Time

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About Zenuit CorporationAt Zenuit Corporation, we are redefining how connected technologies, IoT ecosystems, and intelligent platforms empower businesses globally. As part of a fast-scaling innovation group, we operate at the intersection of AI-driven insights, telematics, and next-generation SaaS platforms, delivering transformative solutions across industries.

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Our Mississauga headquarters serves as a global innovation hub where engineering, product, and customer experience teams collaborate to build scalable, high-impact technologies used worldwide.

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Role OverviewWe are seeking highly driven and technically curious individuals to join us as Technical Solutions Engineers—a role that blends customer-facing technical expertise with solution engineering and product collaboration.

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While you will serve as the first line of technical engagement with customers, your responsibilities extend far beyond traditional support. You will act as a critical bridge between customer challenges and engineering solutions, influencing product improvements and delivering intelligent, scalable outcomes.

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This role is ideal for recent graduates and early-career engineers looking to gain hands-on experience in real-world problem-solving, system integrations, and AI-enabled workflows in a fast-paced SaaS environment.

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What You’ll DoCustomer & Technical Engagement

- Serve as a trusted technical advisor by handling customer queries via calls, tickets, and live channels
- Diagnose, troubleshoot,



and resolve complex technical issues across software and hardware ecosystems
- Deliver exceptional customer experience through structured, empathetic, and solution-oriented communication

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Solution Engineering & Integrations

- Analyze recurring issues and design scalable solutions in collaboration with Product and Engineering teams
- Work on API integrations, system configurations, and solution deployments
- Contribute to technical documentation, knowledge bases, and solution playbooks

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Cross-Functional Collaboration

- Act as a technical liaison between Customer Support, Product, QA, and Development teams
- Translate customer pain points into actionable insights for product enhancements
- Participate in product testing, validation, and continuous feedback loops

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AI & Process Optimization

- Leverage AI tools and automation platforms to enhance troubleshooting, workflows, and response efficiency
- Identify and implement opportunities to optimize support operations using intelligent systems

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What We’re Looking ForEducation

- Bachelor’s or Master’s degree in Engineering (Computer Science, IT, Electronics, or related fields)
- Recent graduates are highly encouraged to apply

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Technical Skills





- Strong fundamentals in software systems, APIs, and networking concepts
- Familiarity with SaaS platforms, cloud environments, or IoT/telematics ecosystems is a plus
- Exposure to AI tools (automation, copilots, prompt engineering) is highly desirable

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Core Competencies

- Solid analytical and problem-solving abilities
- Excellent communication skills with the ability to simplify complex technical concepts
- Ability to thrive in a customer-facing, high-performance environment
- High ownership mindset with a passion for learning and innovation

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Key Performance Indicators (KPIs)Your success will be measured through a blend of customer experience, technical effectiveness, and engineering impact, aligned with best practices in IoT and SaaS environments:

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Customer Experience & Responsiveness

- First Response Time (FRT) within defined SLAs
- High First Contact Resolution (FCR) rate
- Customer Satisfaction (CSAT) ≥ 90%
- Strong call quality and communication scores

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Technical Problem-Solving

- Optimized Average Resolution Time (ART)
- Low escalation rate to Tier 2 / Engineering
- High accuracy in root cause identification

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Solution Engineering & Product Impact

- Reduction in recurring issues through fixes and automation
- Successful execution of integrations and configurations
- Meaningful contributions to product feedback and improvements

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Operational Excellence & AI Adoption

- Effective use of AI tools to enhance productivity and resolution time
- Contributions to knowledge base and documentation
- Particip

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📌 Technical Solutions Engineer (Delta)
🏢 ZenduIT
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