We are seeking a highly experienced White Glove Support professional with 12+ years in Desktop Operations / EUC to provide premium, high-touch executive/VIP support and lead L3 escalations across enterprise end-user computing services. This role requires robust technical depth, excellent stakeholder management, and the ability to drive operational excellence through incident/problem management, major incident handling, service improvement, and standardization.
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The ideal candidate has proven experience supporting CXO/VIP users, managing escalations end-to-end, improving SLA adherence, and collaborating across infrastructure, network, security, identity, collaboration, and application teams.
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Key Responsibilities
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White Glove / VIP & Executive Support:
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Deliver high-touch, proactive support to CXO/VIP users (onsite/remote/hybrid).
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Own end-to-end resolution for executive incidents—ensure minimal downtime and high satisfaction.
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Manage confidential/high-visibility issues with discretion and professionalism.
Apply on Kit Job: kitjob.ca/job/2euh2v
📌 White Gloves Desktop Support Analyst (Greater Sudbury)
🏢 Envision Technology Solutions
📍 Greater Sudbury
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