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We are

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At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms.

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Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 14,500+, and has 58 offices in 21 countries within key global markets.

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Our challenge

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We are looking for a ServiceNow Project Manager who will possess a combination of technical expertise, project management skills, and domain knowledge to successfully lead ServiceNow initiatives.

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The Role

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Responsibilities:

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- Project Lifecycle Management: Lead ServiceNow implementation, upgrades, and transformation initiatives from project initiation through deployment and post-implementation review.
- Stakeholder Communication: Serve as the primary point of contact for clients and internal teams to define scope, goals, and project documentation.
- Agile/Scrum Leadership: Facilitate Agile ceremonies such as daily stand-ups, sprint planning, and retrospectives to ensure effective delivery.
- Risk & Resource Management: Identify, mitigate,



and resolve project risks, dependencies, and bottlenecks while assigning resources and tasks.
- Governance & Best Practices: Enforce ServiceNow best practices, technical standards, and quality control (e.g., ITSM/ITIL).
- Reporting: Prepare and deliver regular project status reports to leadership, tracking performance using KPIs.

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Required Skills and Experience:

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- Experience: Generally 8+ years of IT project management experience, with 2-4 years focusing specifically on ServiceNow projects.
- Technical Knowledge: Deep understanding of ServiceNow modules (ITSM, ITOM, ITAM, SPM, HRSD, or CSM).
- Methodologies: Proven experience in Agile, Scrum, or Waterfall project management methodologies.
- Tools: Proficiency in ServiceNow Strategic Portfolio Management (SPM), JIRA, or MS Project.
- Education: Bachelor’s degree in Information Systems, Business Administration, or a related field.

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We offer:

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- A highly competitive compensation and benefits package.
- A multinational organization with 60 offices in 20 countries and the possibility to work abroad.
- 15 days (3 weeks) of paid annual leave plus an additional 10 days of personal leave (floating days and sick days).
- A comprehensive insurance plan including medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region).




- Flexible hybrid policy.
- RRSP with employer’s contribution up to 4%.
- A higher education certification policy.
- On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses.
- Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups.
- Cutting edge projects at the world’s leading tier-one banks, financial institutions and insurance firms.
- A truly diverse, fun-loving and global work culture.

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SYNECHRON’S DIVERSITY & INCLUSION STATEMENT

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Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company.

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We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more. All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

Apply on Kit Job: kitjob.ca/job/2eugh3

📌 ServiceNow Project Manager (Saint Lauren Nord)
🏢 Synechron
📍 Saint Lauren Nord