Apply on Kit Job: kitjob.ca/job/2eufcj

Job Title: L2/L3 Application Support Analyst – Market Data

n

Location: Montreal

n

Work Mode: Hybrid (3 days/week onsite – Day 1 onboarding in-office required)

n

Start Date: As soon as possible

n

Contract Duration: Long-term

n

Salary: Competitive, based on experience

n

What we will achieve together:

n

You will join a mission-critical technology environment supporting real-time Market Data platforms.

n

Your work will directly impact system stability, operational continuity, and the day-to-day experience of internal users operating in fast-paced financial markets.

n

This role offers strong technical exposure, ownership of production incidents, and the chance to grow within a structured, enterprise-scale environment.

n

Your mission (should you choose to accept it):

n

As an L2/L3 Application Support Analyst, you will play a key role in supporting, monitoring, and troubleshooting real-time Market Data systems.

n

You will handle complex production issues, perform in-depth technical analysis, and contribute to continuous service improvement.

n

Your day-to-day responsibilities:

n

- Act as the primary point of contact for all Market Data-related service requests and incidents
- Take full ownership of production issues, with a proactive and resolution-focused mindset
- Independently resolve Level 2 incidents, with minimal escalation to L3 (engineering/development teams)
- Perform deep technical analysis across applications, operating systems, and network layers
- Monitor and troubleshoot real-time data flows and network protocols (Multicast, TCP/IP, UDP, SNMP)
- Use Unix/Linux tools for system diagnostics and performance analysis (netstat, mpstat, grep, awk, etc.)
- Collaborate closely with application teams, infrastructure, network teams, and external vendors
- Manage operational queues while ensuring SLA adherence
- Participate in on-call and weekend rotation when required
- Create and maintain run-books, procedures,



and technical documentation
- Contribute to best practices, operational controls, and service quality improvements

n

Your future team:

n

You will be part of a collaborative and experienced production support team that values ownership, communication, and technical excellence, operating in a high-availability environment.

n

Your Tech Stack:

n

- Unix / Linux environments
- Scripting: Shell (Perl and Python are strong assets)
- Networking & real-time messaging: Multicast, TCP/IP, UDP, SNMP
- Unix monitoring and troubleshooting tools
- Databases: SQL
- Market Data vendors (nice to have): Refinitiv / Exegy

n

You are:

n

- 3+ years of experience in L2/L3 Application Support
- Strong hands-on knowledge of Unix/Linux operating systems
- Comfortable with Shell scripting
- Knowledgeable in networking fundamentals and real-time data architectures
- Able to manage multiple incidents simultaneously in a high-pressure environment
- Clear communicator with strong stakeholder interaction skills
- Willing to work in a hybrid setup and participate in on-call rotations
- Motivated by a true application support role with high operational impact

n

⚠️ This role is not a fit if you:

n

- Have only worked in Windows-based environments
- Are not interested in application support or production roles
- Cannot commit to hybrid work or on-call rotations

n

Astek Benefits:

n

- Up to 4 weeks of vacation + 5 personal days
- Comprehensive group insurance plan (telemedicine + EAP)
- Public transit reimbursement
- Mobile phone plan reimbursement
- Annual wellness & fitness allowance
- Annual IT equipment allowance
- Employee referral program
- Social activities (5@7s, team events, and more)

n

Let’s meet!

n

If this role sounds like the next step in your career and you’re excited to work in a demanding, technology-driven environment, apply directly to this posting.

n

Our Talent Acquisition team will reach out for an initial conversation.

Apply on Kit Job: kitjob.ca/job/2eufcj

📌 Application Support Specialist (Rivière-du-Loup)
🏢 Astek
📍 Rivière-du-Loup