Apply on Kit Job: kitjob.ca/job/2euecb

Elevate customer satisfaction as a Customer Success Manager. Drive engagement and retention through strategic relationship building and proactive support to empower clients with invaluable tools. In this pivotal role, you'll oversee relationships with your assigned accounts, ensuring they maximize their use of ServiceTitan.

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Your responsibilities include proactive outreach to understand client goals and mitigate churn risks through timely resolutions. You'll manage customer success metrics and enrich clients’ journeys while leading projects and facilitating product training. Key Responsibilities:

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- Act as the primary contact for approximately 100 accounts
- Build and maintain long-term relationships with POCs




- Guide customers to maximize business value through ServiceTitan
- Monitor account health to prevent escalations and churn
- Conduct product training and engagement webinars Requirements:
- 2+ years in customer success or related roles
- Robust problem-solving and de-escalation skills
- Excellent written and verbal communication abilities
- Detail-oriented with effective time management
- Familiarity with CRM tools is a plus Utilize your expertise in customer engagement to enhance satisfaction and promote long-term retention for all clients.

Apply on Kit Job: kitjob.ca/job/2euecb

📌 Customer Success Manager for Growth (Canada)
🏢 ServiceTitan
📍 Canada