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Job Summary:

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Reporting to the Sr Manager of Cloud Infrastructure & AI Operations, and working closely with IT counterparts and local leadership and staff teams, the Cloud & AI Operations Administrator is responsible for provisioning, installing/configuring, operating, maintaining, monitoring, and managing systems hardware, software, related infrastructure and network for both cloud (Azure) and local environments at Heart & Stroke.

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While working closely with other IT Leaders and personnel to engineer, develop, support and integrate infrastructure, applications, telecommunication and related systems, this role supports safeguarding and maintaining the integrity of IT systems including privacy, security, disaster recovery, and risk management.

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This role is also responsible for researching and recommending system enhancements and innovations that will improve business and support future business needs and from time to time assisting project teams with technical issues and helping identify technological innovations that would enhance current and future Heart & Stroke infrastructure and network systems

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Key Accountabilities

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Strategic Planning and Implementation

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· Ensure continued alignment of Heart & Stroke technology direction with business goals

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· Provide input, documentation, and reports on information security, disaster recovery/continuity, maintenance, and assets

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· Develop network and related architectures and solutions based on requirements from stakeholders

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· Implement and monitor policies and procedures relating to general IT related activities

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· �� Drive standardization and automation into all aspects of the Heart & Stroke technology network

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· Assess and recommend recent technologies and best practices for adoption

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· Identify approaches that leverage our resources, reduce costs, and provide economies of scale

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Cloud, Network and System Administration

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· Monitor network performance and integrity

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· Design and deploy functional networks in both cloud and local environments

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· Configure and install software, servers, firewalls, routers and other network devices in both cloud and local environments

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· Automate network tasks and monitor their effectiveness

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· Suggest improvements to network performance, capacity and scalability

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- Configure, manage, and support cloud infrastructure, applications and services (i.e., Azure, M365 Services)
- Design, configure and maintain backup and disaster recovery
- Design, configure and maintain remote access system for remote users (i.e., VPN Access, Remote Desktop, Azure Virtual Desktop)
- Configure, support, and maintain monitoring systems to proactively identify and respond to infrastructure and cloud service issues (e.g., Azure Monitor)

· Partner with the Cybersecurity team to strengthen security posture through best practices, proactive threat mitigation, and continuous monitoring.n
- Configure, maintain, and monitor update and patch systems and deployment systems
- Participate in an ongoing oncall rotation to provide operational support for cloud and infrastructure services

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Infrastructure (cloud and local) Support

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- Investigate and troubleshoot infrastructure problems and change requests when escalated from Support Analysts
- Repair and recover from hardware or software failures
- Coordinate infrastructure support and communicate with impacted constituencies when necessary (i.e., end-users, other IT team members, vendors and third-party agencies)

· Install new/rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirementsn

· Research and recommend cloud and local infrastructure improvements

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· Actively build, configure, and operate AI services within the cloud environment, including setting up AI environments, managing access and security controls, supporting deployment and promotion of AI agents and copilots, monitoring AI workloads for performance and reliability issues, and responding to incidents to ensure stable, secure, and reliable AI operations.

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Documentation

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· Create clear and logical documentation, in lay and technical terms, for current network and desktop configuration, disaster recovery, and client settings

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· Actively participate in policy formulation and enforcement

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· Maintain backup system documentation

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· Maintain availability, continuity and workaround documentation per ITIL best practices

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· Create and maintain network architecture documentation

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Project and Other Duties

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· Assist project teams with technical issues and help identify technological innovations that would enhance current and future Heart & Stroke infrastructu

Apply on Kit Job: kitjob.ca/job/2eue2t

📌 Cloud & AI Operations Administrator (Calgary)
🏢 Imploy
📍 Calgary