Apply on Kit Job: kitjob.ca/job/2eudso

What you will be doing:

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- Bridge the gap between business needs and technical solutions.
- Lead the migration of legacy applications (e.g. MS Access, VB6, PHP, .NET) into modern environments such as SharePoint Online, PowerApps Platform, ServiceNow etc.
- APM Program is also in the process of implementing ServiceNow Enterprise Architecture module which this person will support.
- Conduct requirements gathering sessions with stakeholders to capture business needs.
- Develop detailed BRDs, FSD and user stories
- Produce process maps, workflow diagrams, and data flow documentation to illustrate current and future-state processes.
- Perform gap and impact analyses to evaluate proposed system or process changes.
- Conduct deep-dive discovery sessions to analyze legacy app architectures (MS Access, VB6, PHP, .NET) and their dependencies.
- Define migration strategies (e.g., Retire, Re-platform, or Rebuild) based on business value and technical feasibility.
- Provide day-to-day functional and technical support for ServiceNow modules, including Enterprise Architecture (EA), CMDB, and Application Portfolio Management (APM).
- Manage configuration and enhancement requests, ensuring alignment with governance and platform best practices.
- Collaborate with developers and platform owners to implement and test ServiceNow enhancements or integrations.
- Maintain accurate documentation of configurations, customizations,



and workflows.
- Lead User Acceptance Testing (UAT) and coordinate end- to-end testing to validate that modernized apps meet business requirements.
- Develop user training materials and standard operating procedures (SOPs) to ensure smooth adoption of new platforms.
- Identify opportunities to automate or streamline business and IT processes within ServiceNow.
- Participate in ServiceNow governance and change advisory board (CAB) meetings.
- Support the definition and maintenance of ServiceNow standards, best practices, and documentation templates.
- Support user acceptance testing (UAT) and coordinate feedback incorporation.
- Provide training materials, user guides, or workshops to increase adoption of new features and modules.

Things you need to have:n

- CBAP
- Robust Business Analysis experience — requirements gathering, process mapping, gap analysis, and documentation.
- Technical analysis and troubleshooting for enterprise platforms and integrations.
- Experience supporting or administering the ServiceNow platform, specifically with the following; Configuration Management Database (CMDB), Enterprise Architecture (EA) module or related components, Understanding of ITIL processes and IT Service Management (ITSM) practices.
- Proficiency in SQL or data querying tools for reporting and analysis.

Apply on Kit Job: kitjob.ca/job/2eudso

📌 Business Analyst ( Service Now) (Winnipeg)
🏢 Government Entity
📍 Winnipeg