Apply on Kit Job: kitjob.ca/job/2eudq6

About the Opportunity:

n

Our client is a leading provider of Natural Gas & Electricity Supply and retail services tailored from small to large commercial consumers across North America. They offer a diverse portfolio of products ensuring price stability, including leveraged index and structured, physical solutions. Their commitment to delivering exceptional customer service, coupled with technical expertise, trading experience, and product innovation, sets them apart in the industry.

n

They pride themselves on operational efficiency, allowing them to maintain competitive pricing while delivering superior services.

n

Our client currently has a vacancy for a dedicated and driven Service Excellence Representative to join their team and help continue their mission.

n

Role Overview:

n

The Service Excellence Representative works between the hours of 11:00am – 7:00pm and is responsible for communicating with internal and external clients to answer inquiries, verify information, and retain existing customers. This position operates in a fast-paced, friendly, and team-oriented environment.

n

If you are customer-centric, detail-oriented, and a strong problem solver with a passion for excellence, this opportunity offers long-term professional and financial growth.

n

What’s Offered:

n

- Competitive base salary with bonus and increment opportunities
- Comprehensive training and certification
- Health benefits after 90 days, plus an Employee Assistance Program
- Generous paid time off, including holidays and time off during Christmas and New Year
- Discounted gym membership

n

Main Responsibilities:

n

Customer Interaction & Retention

n





- Respond promptly to customer inquiries via phone and email using industry knowledge, customer service skills, and sales techniques
- Handle outbound calls to verify and confirm contract details
- Retain customers through effective communication and training-based strategies

n

Problem Resolution

n

- Provide accurate, timely responses and appropriate resolutions to customer inquiries
- Escalate complex issues to relevant departments and ensure timely follow-up
- Monitor and complete daily reports through analysis, forward-thinking, and problem-solving

n

Regulatory Compliance

n

- Ensure all interactions comply with energy sector regulations, company policies, and industry best practices

n

Job Requirements:

n

- Minimum of 2–3+ years of telecommunications customer service experience
- Proficiency in both English and Spanish (written and verbal)
- Experience or interest in the energy industry is an asset
- Strong verbal and written communication skills for handling inquiries and contract discussions professionally
- Excellent problem-solving and conflict-resolution abilities
- Ability to work independently and collaboratively in a agile team environment
- Strong organizational skills with the ability to manage multiple tasks and priorities
- Proficiency in MS Office (Excel, PowerPoint) and ability to learn internal systems
- Sound judgment and ability to maintain confidentiality

n

Diversity and Inclusion:

n

- Our client is committed to fostering diversity, equity, and inclusion. They believe all employees play a role in upholding these values and encourage individuals from diverse backgrounds and experiences to apply. Accessibility throughout the recruitment process is a priority, and accommodations are available upon request.

Apply on Kit Job: kitjob.ca/job/2eudq6

📌 Bilingual Customer Service Representative (North Vancouver)
🏢 Dawn - Job Search
📍 North Vancouver