Apply on Kit Job: kitjob.ca/job/2eriat

An Initial AI Screening will be conducted for this role.

Contract Duration: 12 months

Daily Responsibilities
Project Name: homeX
The designer will be working on the client and advisor experiences on the journey They will work with a cross-functional team and various stakeholders to define the experience and requirements to meet business objectives.

Serve as a strategic design partner to the Director, helping shape design direction, facilitate cross-functional alignment, and drive cohesion across the homeX customer experience journey.

Lead facilitation of co-creation sessions, design workshops, and stakeholder alignment meetings across partner teams including business, tech, product, adviser enablement, etc.

Evolve service blueprinting and systems mapping for the mortgage customer experience – connecting frontstage customer interactions with backstage processes and decision logic.

Partner closely with the Staff Researcher to connect insight infrastructure to interaction systems and experience strategy.

Own and deliver interaction design work on defined areas of the homeX journey – producing flows, wireframes, interaction models, and design specifications to a staff-level standard alongside strategic responsibility.

What program/technology/software knowledge is essential for this role?
Influence without authority . This role operates across functions. Success depends on the ability to build trust quickly, frame problems in ways that resonate with non-design partners, and drive alignment through clarity and credibility.

Hold complexity without oversimplifying. The mortgage journey is complex emotionally, operationally and organizationally.

The right designer can sit comfortably with that complexity, map it clearly, and help others navigate it without flattening what matters.

Skilled at facilitation. Ability to run engaging and effective workshops, co-creation sessions, and alignment meetings.

Systems orientation . The successful designer will think in flows, relationships and dependencies,



tying how decisions in one part of the journey impact others.

Fluency across scales. This role moves between strategic framing and detailed interaction design. The successful designer is comfortable at both altitudes.

Collaborative confidence. This designer can hold a point of view, push back constructively, and bring people along in the process.

Must-have Skills:

Interaction design craft. Robust foundational IxD skills including flow architecture, mental models, and interaction systems. Very strong Figma skills.

Service design and systems thinking. They have demonstrated experience mapping end-to-end experiences, service blueprints, or cross-channel journey systems in complex organizational environments.

Facilitation and workshop design. Proven ability to design and lead co-creation session, and stakeholder alignment workshops with diverse, cross-functional groups.

Cross-functional alignment. Experience navigating organizations where design must earn its seat, working effectively with product, technology, business and operational partners

Strategic communication. Ability to frame design work in terms of business and customer outcomes, and to build compelling narratives for senior and executive audiences.

BA/BS degree in Design (e.g. interaction, graphic, visual communications, product, industrial), Human Computer Interaction (HCI), Computer Science (CS), or a related field or equivalent practical experience

A minimum of 5 years of experience in designing usable interfaces across multiple channels and platforms

Experience in an applied research setting including experience integrating user research into product designs and design practices





Demonstrated ability to articulate design strategy, rational and logic; describing benefits and highlighting risks associated with design decisions

Demonstrated expertise with design, prototyping, and research tools such as Figma, Mural, UserTesting.com

Nice-to-have Skills:

Financial service or regulated industry experience. Familiarity with the constraints, stakeholder dynamics, and customer sensitivities of banking, insurance, or similarly complex domains.

Design research fluency. Comfort working with qualitative and quantitative insights and experience collaborating closely with researchers to translate findings into design direction.

Design operations sensibility. Interest in how teams work, including how insights, process, and craft standards scale across a design function.

MA/MS degree or certification in Design (e.g. interaction, graphic, visual communications, product, industrial), Human Computer Interaction (HCI), Computer Science (CS), or a related field

Strong understanding of strengths and shortcomings of different research methods, including when and how to apply them during each product phase

Appreciation for the potential of 'design thinking'

Experience working within a large organization and within an agile environment

Communication, storytelling, collaboration, stakeholder alignment, trust building, problem solving, critical thinking, listening.

FP Inc. is committed to creating an inclusive environment where all team members and clients feel like they belong. In accordance with the requirements set out in the Employment Standards Act, FP Inc. hereby declares that AI is utilized in the screening process for this position. The hourly compensation range for this role is 70-83/hr. We seek applicants with a wide range of abilities, and we provide an accessible candidate experience. We advocate for you and welcome anyone regardless of race, colour, religion, national origin, sex, physical or mental disability, or age.

#J-18808-Ljbffr

Apply on Kit Job: kitjob.ca/job/2eriat

📌 Interaction Designer (Ontario)
🏢 FP
📍 Ontario