Apply on Kit Job: kitjob.ca/job/2epy8n

Job Summary
We are seeking a friendly and professional Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks efficiently. A passion for guest services and a commitment to creating memorable experiences are essential.

Responsibilities

- Greet guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently, ensuring accuracy in reservations and billing.
- Respond promptly to guest inquiries, providing information about hotel services, local attractions, and amenities.
- Handle phone calls using professional phone etiquette, directing calls as necessary.
- Maintain the front desk area in an organized and welcoming manner.
- Assist with managing reservations through phone systems and online platforms.
- Address guest complaints or concerns with empathy and professionalism, striving for resolution.




- Collaborate with other hotel departments to ensure seamless guest experiences.
- Uphold hotel policies and procedures while maintaining confidentiality of guest information.

Experience

- Previous experience in a front desk or customer service role within the hospitality industry is preferred.
- Bilingual or multilingual skills are highly desirable to accommodate diverse guests.
- Familiarity with hotel management software is a plus but not required; training will be provided.
- Strong interpersonal skills with an emphasis on guest services and hospitality excellence.
- Ability to work flexible hours, including weekends and holidays as needed.

Join our team as a Front Desk Agent and contribute to creating outstanding experiences for our guests!

Job Types: Part-time, Permanent, Casual, Seasonal

Pay: $16.40-$17.00 per hour

Expected hours: 25 per week

Advantages:

- Dental care
- Extended health care
- On-site parking

Experience:

- Customer service: 1 year (preferred)

Work Location: In person

Apply on Kit Job: kitjob.ca/job/2epy8n

📌 Front Desk Agent (Winnipeg)
🏢 Days Inn and Suites Winnipeg Airport
📍 Winnipeg