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Permanent Type of Contract Permanent Schedule: Full-Time Full Time / Part Time? Full-Time Posting date Advisory services, Call centres A career as a Commercial Banking Advisory Manager on the Business Advisory Customer Experience Call Centre at National Bank means serving as an inspiring leader for a team dedicated to supporting commercial Banking clients. This position allows you to have a positive impact on our organization thanks to your expertise in team management, coaching experience and commitment to a superior client experience.

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Provide personalized coaching to advisors to develop their skills and support their career path. Support the achievement of objectives through individual or team coaching, behaviours and activities related to the client experience Ensure smooth day-to-day operations by acting as a leader present and engaged in the call centre. Ensure a performance culture by complying with standards and monitoring key performance indicators (KPIs) The Bank values continuous development and internal mobility.

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Our personalized training programs, based on on on-the-job learning, help you master your profession and develop new fields of expertise. Tools such as the Data Academy, Language Training, Harvard Learning Centre and coaching and mentoring support are available to you at any time. You are part of a large team of leaders, advisors and partners in the commercial Advisory Customer experience Centre sector.

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You report to Senior Management and collaborate daily with passionate, engaged and innovative colleagues. Our team stands out for collaboration, knowledge sharing and mutual support. College diploma (DEC) and eight to ten years of experience, or an industry-related bachelor’s degree and five to seven years of experience, or a master’s degree and five years of experience, depending on the level of the position.

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Five to ten years of experience in team management and coaching or business development in the financial sector. Proven experience in managing a customer service team Understanding the realities of client contact centres in the financial industry Excellent stress and priority management Languages: English Diversity & Inclusion Emotional Intelligence Risk Management Stress Management In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible advantages to help promote your wellbeing and that of your family.

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Flexible group insurance Generous pension plan Employee and Family Assistance Program Preferential banking services Opportunities to get involved in community initiatives Telemedicine service * Virtual sleep clinic Whether through our surveys or programs, regular feedback and ongoing communication is encouraged. We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Une carrière en tant que ConseillerAs a Senior Legal Advisor in the Legal

Apply on Kit Job: kitjob.ca/job/2ep5ip

📌 Call Centre Manager - Customer Service (Edmonton)
🏢 National Bank of Canada
📍 Edmonton