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Customer Service Representative Remote PST HoursLocation Remote US Based Schedule MondayFriday 930 AM 600 PM PST Join Anchor Utilitys Team We are looking for a dependable and customer focused Customer Service Representative to join our team This role is critical in delivering a seamless and positive experience to our clients and their residents You will serve as a key point of contact handling inquiries resolving issues and ensuring every interaction reflects our commitment to quality service This is a fully remote position; however candidates must be available to work Pacific Standard Time PST hours What Youll DoRespond to inbound customer inquiries via phone email andor chat in a timely and professional mannerTroubleshoot and resolve customer issues with accuracy and empathyMaintain detailed and accurate records of all interactions in company systemsCollaborate with internal teams to ensure quick and effective resolution of customer concernsEducate customers on services billing and processesIdentify trends in customer inquiries and escalate recurring issues appropriatelyDeliver a high quality customer experience aligned with company standardsWhat Were Looking For13 years of customer service experience call center or remote experience preferredStrong communication skillsboth written and verbalAbility to manage multiple tasks and prioritize in a rapid paced environmentProblem solving mindset with attention to detailComfortable working with multiple systems and technology platformsSelf motivated and able to work independently in a remote environmentReliable internet connection and dedicated workspacePreferred QualificationsExperience in utility billing property management or a related industryFamiliarity with CRM or ticketing systemsPrevious experience supporting high volume customer interactions

Apply on Kit Job: kitjob.ca/job/2eoo3x

📌 Customer Service Representative- Remote (Canada)
🏢 Anchor Utility / Multifamily Utility Company
📍 Canada