Apply on Kit Job: kitjob.ca/job/2eonc8

About Space Ops

n

We are a cutting-edge Canadian fintech company committed to redefining how businesses and individuals manage their financial transactions. With innovation at our core, we empower our clients with seamless, secure, and scalable payment solutions that drive real-world impact. We are growing fast and looking for a customer-first professional who thrives in dynamic, collaborative environments.

n

The Customer Support Representative will play a critical and active role in the day-to-day operations by providing our customers with solutions to join our Support Team and help spearhead our growth.

n

Shifts: The job will start with 3 months of in-office training, 9am - 5pm. Following the training, the regular working shifts will be Morning (9am - 5pm), Afternoon (4pm - 12am) and Night (12am - 8am).

n

Qualifications

n

- Technical Proficiency: Proficient in web-based applications, CRM tools, and Microsoft Office Suite (Word, Excel, Outlook), as well as communication and support tools including Slack, Freshdesk, and Jira. Quick to adapt to new software tools and systems.
- Communication Skills: Strong verbal and written communication, including professional phone support skills. Capable of simplifying complex concepts for diverse audiences while maintaining professionalism. Familiarity with NATO phonetic alphabet to ensure clarity and accuracy during phone communication and documentation.
- Customer Experience Expertise:



Proven background in customer-facing roles with a focus on not only resolving issues and handling escalations but also delivering a consistent, positive customer journey. Emphasis on proactive engagement, feedback collection, and long-term satisfaction.
- Key Attributes: Highly organized, detail-oriented, empathetic, and adaptable to dynamic, fast-paced environments. Demonstrates a proactive, overachiever attitude, with the ability to work flexible shifts, including days, evenings, and weekends available oncall.
- Problem-Solving: Skilled in troubleshooting and resolving issues efficiently while maintaining a calm and professional demeanor under pressure. Proficient in reading and creating flowcharts, and applying detailed reporting standards to support clear communication, root cause analysis, and process improvements.
- Familiarity with financial processes such as transactions, payouts, or refunds.
- Exposure to support environments with automated workflows, self-service content strategies, or knowledge base development.
- Comfort with using data dashboards or analytics tools.

n

Compensation & Perks

n

- Hourly rate: $23.00 CAD
- Bonus: Annual performance-based bonus
- Health & Dental coverage
- Wellness Spending Account
- In office gym
- Planet Fitness membership concession
- Coffee bar with barista
- Unlimited snacks
- Daily breakfast
- Monthly team events
- Friday team lunches
- High-energy, collaborative environment
- Learning & Development support
- Perkopolis staff discounts

Apply on Kit Job: kitjob.ca/job/2eonc8

📌 Customer Support Representative (London)
🏢 Space Ops
📍 London