Apply on Kit Job: kitjob.ca/job/2eo3pr

RESIDENCE INN TORONTO MISSISSAUGA SOUTHWEST

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HOTEL OVERVIEW

nWelcome to the Residence Inn Toronto Mississauga Southwest, conveniently located at 2145 North Sheridan Way in Mississauga. Our extended-stay property is dedicated to providing exceptional experiences for guests who travel like they live. We feature spacious suites with full kitchens, complimentary hot buffet breakfast, indoor pool & fitness center, lobby bar and lounge, sports court, and free parking.n

Our pet-friendly hotel is designed with workspaces and complimentary Wi-Fi to help maximize every guest's stay. As a part of the esteemed Easton’s Group of Hotels and Marriott International, we uphold a commitment to excellence and hospitality. Join our team and be part of a dynamic and welcoming workplace, where your contributions help create memorable experiences for our valued guests.

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JOB OVERVIEW

nWe are seeking a dedicated Guest Services Representative to check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures to ensure guest satisfaction. Weekend and public holiday availability is required.n

BENEFITS

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- World-wide Marriott hotel discounts and benefits
- Discounts on more than 500+ brands for being Easton's team member
- Employee appreciation celebrations
- Employee Referral Incentive
- Comprehensive training programs
- Career development opportunities within Marriott International

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DUTIES AND RESPONSIBILITIES

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- Welcomes guests in a friendly, prompt, and professional manner.
- Register guests, issue room keys,



provide information on hotel services and room location; prepare for group check-in and out and VIP arrivals; become informed of events/ functions in the hotel during the shift. Answer phones promptly and courteously.
- Up-sell rooms where possible to maximize hotel revenue.
- Accurately process all cash and credit card transactions per established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposits, and counting/securing assigned banks.
- Issue, control, and release guest safe deposit boxes.
- Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
- Respond appropriately to guest requests; promotes hotel services, facilities, and outlets; provide guests with information such as local attractions and directions to increase satisfaction. Make appropriate service recovery gestures to ensure total guest satisfaction.
- May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel, process cancellations, revisions, and information updates on changes.
- Promote teamwork and quality service through daily communications and coordination with other departments.
- Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.
- In carrying out your duties you will follow all Company and Brand Standards.

nJoin our team at Residence Inn Toronto Mississauga Southwest and help create exceptional extended-stay experiences for our guests!

Apply on Kit Job: kitjob.ca/job/2eo3pr

📌 Guest Service Agent (Mississauga)
🏢 Easton's Group of Hotels
📍 Mississauga