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Looking for a career opportunity with an established and reputable national organization that makes a real difference in women’s health, values its employees and offers a comprehensive total compensation package including a hybrid working from home program?

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The Society of Obstetricians and Gynaecologists of Canada (SOGC) is the national voice for women’s health in Canada with a mission to lead the advancement of women’s health through excellence and collaborative professional practice.

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The SOGC has over 4,000 members, comprised of: obstetricians; gynaecologists; family physicians; nurses; midwives and allied health professionals working in the field of sexual and reproductive health.

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Since 1944, the SOGC continues to be a leading national and international authority on sexual and reproductive health and on evidence-based training and education. The SOGC leads the development of 12–17 clinical practice guidelines per year and hosts three regional continuing medical education meetings, and an Annual Clinical and Scientific Conference. The SOGC also coordinates and hosts in-person and virtual academic programs for participants at all stages of their career: medical students, residents and practicing health professionals.

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POSITION DESCRIPTION

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Reporting to the Director Business Development and Membership, the Membership Specialist is the main contact point for members. This role ensures that the organization, across its different programs and plans, continues to provide meaningful opportunities for members by remaining responsive and attentive to changing needs and priorities.

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KEY RESPONSIBILITIES

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Member Growth and Outreach

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- Design and implement strategies to retain and increase the membership, in collaboration with the Leadership Team
- Represent and promote the organization to prospective members
- Serve as primary contact and manage relationships with, and general communications to members
- Respond to inquiries about membership and do necessary follow-up(s)
- Implement strategies to engage less active members
- Serve as staff support for the Membership Committee of the Board to help inform the member engagement strategy
- Collaborate with the communications team for member communications
- Assist in the development of the annual business plan and strategy
- Plan member recognition sessions and events

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Member Monitoring and Assessment

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- Follow-up with members on a regular basis to stay abreast of new developments, new and evolving needs, etc.
- Track and assess member participation in different events
- Design, collect and assess data through periodic member surveys to stay abreast of new developments, new and evolving needs
- Participate in the review and implementation of the organization’s workplan
- Manage the membership database, including overseeing all data entry, imports and exports, cleanup, and tracking
- Analyze membership data and provide reports on key performance indicators to the leadership team

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Membership Retention & Renewal:

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- Coordinate and manage the annual renewals and recent membership campaigns
- Manage and liaison with a third-party call centre for member outreach initiative
- Ensure smooth system of membership renewal is in place
- Coordinate and manage all requests pertaining to the membership renewal

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Other

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- Oversee, manage, and process publication subscriptions; correspond with external partners and provide publication stats and reports; process all publication orders
- Oversee, manage, and process Job Bank submissions
- Act as back up person to answer calls from the main phone line
- Lead/and or participate in special projects throughout the year
- Perform other duties identified as a priority by Management

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QUALIFICATIONS, EXPERIENCE and KEY SKILLS

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- College Diploma or University Degree
- Bilingual in French and English (oral and written)
- Minimum of 3 years’ relevant work experience
- Demonstrated knowledge of CASL and privacy legislation
- Experience working with a membership database, familiarity with iMIS is an asset
- Proficient with the use of social media on multiple platforms
- Proven track record working under pressure and handling multiple priorities
- Exceptional customer service
- Superior writing and editing skills
- The ability to rapidly learn and use new software
- The ability to deal effectively and tactfully with a wide variety of people in correspondence, on the telephone, and in person
- The ability to make decisions and resolve problems independently
- A high level of individual initiative and creativity
- Attention to detail, high standards, and an eye for accuracy, es

Apply on Kit Job: kitjob.ca/job/2enlui

📌 Membership Specialist (Delta)
🏢 The Society of Obstetricians and Gynaecologists of Canada
📍 Delta