Apply on Kit Job: kitjob.ca/job/2emksy

Site Manager page is loaded## Site Managerlocations: 297 - Long Pointtime type: Full timeposted on: Posted Todayjob requisition id: JR100956# Key Responsibilities:Leadership and Team Development Oversee recruiting efforts by interviewing, selecting, and onboarding team members who align with Whistle Express values.

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Provide hands-on training, guidance, and ongoing development to ensure team members are confident and capable in their roles.

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Foster a positive, high-performing team culture by modeling strong leadership, encouraging open communication, and recognizing excellent work.

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Hold regular team meetings and check-ins to share updates, align expectations, and support team growth.

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Partner with Assistant Site Manager to build bench strength and prepare team members for future leadership opportunities.# Customer Experience Excellence Monitor daily interactions to ensure every customer receives friendly, timely, and professional service.

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Respond to customer questions, concerns, or complaints, escalating when necessary to maintain satisfaction.

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Promote unlimited wash memberships and other services to enhance customer engagement and retention.

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Train and support team members to consistently deliver high-quality customer experience.

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Identify opportunities to improve customer satisfaction and provide feedback to the team for implementation.# Operational Management* Monitor daily site operations to ensure efficiency, safety, and adherence to company standards.

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Inspect and maintain equipment regularly, reporting or resolving any malfunctions prompt Verify that all vehicles leaving the site meet Whistle’s quality standards.

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Enforce safety protocols and guide the team in following proper procedures to maintain a safe work environment.

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Identify operational challenges and implement improvements to keep the site running smoothly.# Sales & Financial Performance* Track daily, weekly, and monthly sales metrics to monitor site performance against goals.

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Promote unlimited wash memberships and additional services to increase revenue.

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Assist in planning and executing site promotions and marketing initiates to drive sales.

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Monitor and manage the site budget, controlling expenses while maximizing profitability.

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Identify trends or opportunities in sales and financial data and recommend strategies to improve performance.# Problem-Solving & Decision Making:

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Display strong judgement when responding to customer concerns, resolving issues in a way that maintains satisfaction and aligns with site standards.

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Identify operational challenges and implement corrective measures to keep site performance running smoothly.

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Make informed, timely decisions to resolve issues that impact the team.

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Collaborate with team members to brainstorm solutions and improve processes.

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- Analyze recurring problems or trends and recommend strategic changes.*If you’re ready to take the wheel and drive performance across a growing territory, we want to hear from you.*We share the responsibility for creating the best experience for our customers, team members, and facilities. Be Curious - We have a drive to learn, grow, challenge, and explore better ways of doing things. Take Accountability - We take ownership of our actions, commitments, and results. Show respect - We value every person by listening openly, communicating honestly, and treating others with dignity. Pursue Excellence - We set the bar high, sweat the small stuff, and pursue continuous improvement -together.

Apply on Kit Job: kitjob.ca/job/2emksy

📌 Site Manager (Cape Breton Island)
🏢 Whistle Express Car Wash
📍 Cape Breton Island