Apply on Kit Job: kitjob.ca/job/2em421

Job Description

The Conference Services Manager is responsible for planning, coordinating, and executing group events from contract turnover through to on-site delivery. Acting as the primary liaison between clients and hotel departments, the role ensures a seamless luxury experience that reflects Fairmont’s brand standards of service excellence, personalization, and operational precision.

Start Date: May 2026
Contract Type: Permanent
Rate of Pay: $65,000 – $70,000 per year, dependent on experience

Job Duties Include:

- Assemble and distribute consistent, concise resumes and banquet event orders (BEO) that clearly represent an events every requirement for all departments
- Work closely with the client and key hotel departments throughout the duration of their conference, being available to assist them at the appropriate times
- Responsible for the successful outcome of assigned programs from pre-arrival through to post-departure




- Work closely with the Sales department to ensure all contractual terms agreed upon are executed upon (including the management of Guest Room Attrition and follow-up on Deposit Schedule)
- Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback.
- Maintain the integrity of Opera Sales & Event Management (OSEM) at all times
- Anticipates, addresses, and resolves guest concerns with professionalism and impeccable service.
- Conduct site inspections with clients, showcasing the hotel
- Demonstrate ability to lead cross-functional coordination with Banquets, Culinary, Rooms, Sales, and external partners to ensure seamless event execution
- Attend all hotel required meetings and trainings
- Manages group room blocks and meeting space for assigned groups
- Solid understanding of event financials, including billing accuracy, deposit schedules, minimum spend requirements, and opportunities to optimize revenue

Apply on Kit Job: kitjob.ca/job/2em421

📌 Conference Services Manager (Lake Louise)
🏢 FAIRMONT
📍 Lake Louise