At Everest Solutions, we’re all about people — bringing them together, making them feel valued, and connecting them to meaningful experiences. We help our clients and partners achieve lasting success by delivering innovative solutions and personalized services that make a real impact.
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Position Summary
nResponds to Customer inquiries via multiple channels and ensures that customers continue to receive excellent service or support.n
- Respond to customer inquiries via phone, email, and live chat, delivering clear and accurate information about products and services.
- Engage with customers across multiple channels while efficiently managing concurrent chat conversations.
- Process and track customer orders using Lifetouch systems with precision and attention to detail.
- Investigate and resolve customer issues and complaints promptly, ensuring a professional and positive experience.
- Serve as a liaison between customers and the operations center to facilitate smooth communication and resolution.
- Communicate effectively with customers and internal teams through email, phone, mail, and in-person interactions.
- Maintain strict accuracy and confidentiality in all customer and business interactions.
- Contribute to continuous improvement initiatives within the department to enhance processes and customer satisfaction.
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Qualifications
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- High school diploma or equivalent.
- Must have proficient speaking, reading and writing abilities.
- 2+ years of customer service experience in a fast-paced, high-pressure environment.
- Ability to multitask and manage multiple conversations simultaneously.
- Basic to intermediate computer knowledge; including navigation of internet and use of Google software desired.
- Superior phone, chat, and customer service skills/etiquette.
- Excellent interpersonal skills.
- Outstanding organizational time management and problem solving.
- Ability to patiently handle and resolve problems and complaints in a courteous and qualified manner.
- Ability to maintain confidential information.
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Other Requirements
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- Minimum 18 years of age
- Successful completion of a criminal background check
- Able to work 7:30am - 7:00pm CST (Monday-Friday)
nThis position will accept applications until April 14, 2026