Apply on Kit Job: kitjob.ca/job/2dftqx

Work Location

nMontréal, Quebec, Canadan

Hours

n37.5 hours per weekn

Line Of Business

nPersonal & Commercial Bankingn

Pay Details

n49,500 – 61,000 CAD per yearn

Job Summary

nAt TD Canada Trust, the frontline of TD Bank, we build deep and lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs, promote products and services, and refer customers to the appropriate team member or internal Bank partner while ensuring a positive customer experience.n

Responsibilities

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- Engage customers in day‑to‑day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions
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- Understand customer needs and guide customers to the right contact person for appropriate solutions while exercising good judgement in confidential matters
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- Build customer confidence on emerging digital banking trends by educating them on mobile, ATM, and online banking
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- Support frontline staff with scheduled cash and non‑cash transactions; resolve critical issues and report non‑standard matters to management
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- Recommend improvements to work practices, branch operations, and processes to enhance customer experience and achieve operational excellence
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- Participate in the timely and accurate completion of business processes and procedures
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- Ensure prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and TD's Code of Conduct and Ethics
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- Help build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development, and sharing industry knowledge to achieve common objectives
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Qualifications

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- High School diploma and/or 1+ years of relevant experience
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- Investment Funds Canada (IFC) or equivalent – post‑appointment within 6 months
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- Post‑Secondary or Undergraduate degree (in a related field) preferred
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- Proficiency in using MS Office (Word, Excel, Outlook), branch software and internet
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- Knowledge of banking solutions and processes to advise customers
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- A self‑starter who works independently in a agile work environment through strong administration, organizational, planning and time management skills
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- A dynamic, diligent, and effective influencer with a can‑do attitude to exercise initiative and handle several tasks and changing priorities
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- A strong communicator with established customer experience skills who can effectively connect, both verbally and in writing, with customers and related teams in a courteous and effective manner
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Additional Information

nTD offers a competitive total rewards package that includes base salary, variable compensation, health and well‑being benefits, savings and retirement plans, paid time off, banking benefits and discounts, career development, and recognition programs. Training and onboarding will be provided to ensure success in the role.n

Language Requirement (Quebec Only)

nMust be proficient in a language other than French to provide support or interact with employees or colleagues who require services in a language other than French.

Apply on Kit Job: kitjob.ca/job/2dftqx

📌 Personal Banking Associate (Montreal West)
🏢 TD
📍 Montreal West