Apply on Kit Job: kitjob.ca/job/2as1h8

Are you passionate about the beauty industry? Are you looking for a flexible job (weekday or weekend work)?

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Would you like to join the team of a well-known cosmetics brand? Then this position is for you!

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If you are a highly motivated person seeking a stimulating and rewarding career chance, we encourage you to apply! We look forward to receiving your application!

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About the Position:

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We are looking for a charismatic, professional personality focused on customer service, with a passion for beauty products.

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As an online agent, you will be interacting with consumers and providing assistance.

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Hours: Approximately 25 to 40 hours/week

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Responsibilities:

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- Interact with clients via live chat to promptly address their questions, concerns, or issues
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- Provide accurate information on products, services, and policies
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- Clarify customer questions about orders, payments, returns, and other service-related topics
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- Assist customers in selecting products by understanding their needs and recommending suitable products
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- Guide customers through online purchasing steps and troubleshoot any technical issues they encounter
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- Handle customer complaints professionally and empathetically, aiming to resolve issues effectively
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- Escalate complex or unresolved issues to supervisors or relevant departments when necessary
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- Keep a record of complaints and resolutions to improve service quality
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- Enter interaction and request details into the CRM or customer support software
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Language Requirements:
nBilingual- English & French

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Requirements:

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- Experience in customer service, call centers
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- Experience in cosmetics/beauty
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- Access to a phone, computer, and internet
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- Live Chat and/or Salesforce experience
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- Ability to work independently
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- Effective communication skills
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Benefits:

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- Competitive salary and online training
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- Continuous coaching and support
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- Flexible hours
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About Brand Momentum:

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Brand Momentum is a nationally integrated leader in Sales, Marketing, and Retail, with headquarters in Toronto. We foster authentic and enduring human connections across the nation. As a three-time winner of Canada's Top 100 Best Workplaces® and one of Canada's fastest-growing companies, we take pride in our commitment to "Goodness," a core value that permeates everything we do.

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Our Commitment:

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- Enduring Success: We are not just about achieving success; we're about sustaining it. As a market leader in quality and innovation, we foster a fun culture where both employee and client aspirations can be realized.
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- Delivering on Promises: We are passionate about delivering on our promises to both clients and our people. Our innovative approach ensures we consistently provide exceptional value and flexibility, always striving to exceed expectations.
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- Core Values: Our commitment to integrity, respect, empowerment, and fun is woven into the fabric of our company.



We believe in fostering a responsible and flexible work environment that allows our team members to thrive.
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- Sustainability: We prioritize sustainable suppliers and work with vendors and clients to offset the environmental impact of our programs, contributing to a greener future.
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- Diversity and Inclusion: We are dedicated to fostering a culturally diverse workplace. We value diverse perspectives and are committed to building a team that celebrates individual backgrounds, experiences, and talents. We believe in the power of diversity to drive stronger, more innovative outcomes.
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Our Culture:

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Goodness is the essence of everything we do at Brand Momentum. We are pioneers of quality and innovation, transforming employee and client aspirations into reality within a vibrant and fun culture. We deliver on our promises with passion and innovation, providing flexibility and value—ALWAYS! Our core values of integrity, respect, empowerment, commitment, fun, and flexibility guide us on this incredible journey while ensuring fiscal responsibility.

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Brand Momentum is committed to providing accommodations for people with disabilities. Accommodations are available upon request. Please contact our Human Resources department for more information. We thank all those who apply, however, only selected candidates will be contacted.

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Vous êtes passionné(e) par l’

Apply on Kit Job: kitjob.ca/job/2as1h8

📌 Agent numérique en ligne bilingue (français–anglais) / French English Digital Online Agent (Canada)
🏢 Brand Momentum
📍 Canada