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IT Support Technician Where IT Support Meets Cybersecurity Confidence!nSalary range: $60,000-70,000 per annum This full time, in-person role based at our London Tepperman’s location, with required travel to all locations, is an immediate opportunity to join our team and fill a current vacancy.nWhy Work For Us We offer job stability like no one else, as we are a 100-year-old family-owned company. We provide competitive wages and pension-matching program.nWe offer a competitive annual incentive bonus and top it off with unbeatable staff discounts and other perks. We have a comprehensive benefits package with extended health care, critical illness coverage & life insurance. Who You ArenYou are a proactive and technically skilled IT professional who thrives on solving problems and supporting users across multiple locations. You have a passion for technology, a strong understanding of IT infrastructure and cybersecurity, and a commitment to providing exceptional service. Flexible, self-motivated, and a team player, you are comfortable managing multiple priorities, working independently, and stepping up to support projects and emergencies as needenOverview: Reporting to the IT & Cyber Security Manager, the IT Support Technician provides day-to-day IT support and administration across multiple Tepperman’s locations. You will also assist in the administration of cyber security technologies and act as a technical resource on projects, ensuring systems are secure, functional, and optimized for users.



Your key objective is to ensure seamless IT operations and user support while maintaining and administering IT and cybersecurity systems, contributing to projects, and supporting business continuity across all locations.nRoles & ResponsibilitiesnReporting to the IT & Cyber Security Manager, the IT Support Technician is responsible for: Provide direct IT support to users via Help Desk tickets, remote assistance, and on-site visits as needednServe as a technical escalation point for Help Desk issuesnMaintain hardware inventories and perform setup/support across all locations Deliver “white glove” onboarding for new management employeesnAdminister IT and cybersecurity systems, including Windows Desktop, Active Directory, Microsoft Office 365 (Teams & Intune), MAC OS, iOS, Mimecast, Arctic Wolf, Sentinel One, Zscaler, and RedCanarynAct as a technical resource for IT projects and initiativesnMaintain accurate IT documentationnServe as backup to the Systems Administrator rolenParticipate in emergency troubleshooting and project launches during evenings or weekends when requirednTravel occasionally to all locations Qualifications College or University degree in Information Technology or related fieldn5 years’ experience in a similar IT support rolenRelevant technical certifications (e.g., Microsoft, CISSP) are an assetnHands-on experience with IT infrastructure: Microsoft Windows Server & Desktop, VMware, SANs, Active Directory, Microsoft Office 365, networking (switches, wireless access points, firewalls), MAC OS, iOS, Phone SystemsnHands-on experience with cybersecurity tools: Microsoft Intune, Mimecast, Arctic Wolf, Sentinel One, Zscaler, RedCanarynExcellent customer service skills and strong judgment in decision makingnFlexible, self-motivated, and able to work independently or collaborativelynStrong analytical, problem-solving, and critical thinking abilitiesnExceptional organizational, time management, and communication skillsnValid driver’s license and reliable vehicle required What Makes Us DifferentnAt Tepperman’s we prioritize employee growth and development, offering opportunities for training and advancement within the organization. We foster a collaborative and inclusive work environment where all team members’ contributions are valued and recognized. Join us and be part of a team dedicated to excellence in financial services.nVisit our website at www.teppermans.com/career to learn more and apply! We are an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Please advise us, if you require an accommodation, and we will work with you to meet your needs. This posting uses artificial intelligence tools to help screen and assess applications based on the job requirements.

Apply on Kit Job: kitjob.ca/job/2ao3d4

📌 IT Support Technician (FT London)
🏢 Teppermans
📍 London