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Job Requisition Id: 194816 Business Function: Customer Experience Primary City: Ottawa Other Location(s): Province: Ontario Employment Type: Full-Time Employment Status: Permanent Language Requirement: English Essential Employee Class and Level: CPMGA01 Number of Vacancies: 2 Area of Competition: National Level Closing Date (YYYY-MM-DD): 2026-03-13 Job Description The Officer, Change Management is accountable for the implementation and evaluation of employee programs and communications. Provides input on program/project development. Completes research and integration with appropriate CPC functions and develops, documents and distributes operations and process procedures. Participates in special projects, as required; works with reports requiring executive approval and responsible to take this information and communicate policy and strategy to CPC employees. Job Responsibilities Below are the main job requirements and responsibilities for the Officer, Change Management. Is accountable for the implementation and evaluation of programs targeting CPC employees. Ensures that short and long term objectives are incorporated into the implementation strategy.nSets criteria to measure and evaluate project objectives. Participates in program/project development; develops and implements controls and reports on budget and project deliverables.nEnsures effective integration and co-ordination of programs affecting employees by liaising with Operations, Engineering and other key stakeholdersnImplements plans for current programs or changes to ensure a qualified, complete and cost effective implementation. This includes planning and ensuring internal functions and/or contracted expertise meet committed tight deadlines. Job Responsibilities (continued) Stays current with change management best practices.



Promotes the enhancement of change management skill levels and improves retention of these skills in Canada Post by sharing information and demonstrating their value through results.nDevelops and co-ordinates production of related manuals, pamphlets, instructions, guides, how-to's etc.; provides input into required training programs.nConsults with and provides advice to the client on change management issues, particularly as they relate to communications and training and the development of a change management strategy.nRepresents the Manager in meetings / committees etc., as needed; and is responsible for making significant decisions on their behalf. Qualifications Education Completed post-secondary, preferably in a related field OR a combination of equivalent professional experience and training Experience 1 - 3 years of relevant work experience in the areas of Communications, Training and/or Change ManagementnExperience in a project environment Other Candidate Requirements Demonstrated ability to manage competing priorities and integrate various tasks within a matrix or project environmentnSkilled at motivating othersnHighly influential with strong negotiating skillsnAdept at project development and executionnCommitted to excellencenInnovative with a strong business acumennSound judgment and decision making abilitiesnSkilled at teamwork and relationship managementnWritten communication skills Other Information Safety Sensitive Positions This position may be considered a Safety Sensitive position and has additional requirements under Canada Post's Substance Use Policy. Employment Equity Canada Post will represent Canada’s diversity and provide a safe and welcoming workplace that embraces and celebrates our differences. We are committed to employment equity and encourage applications from women, Indigenous People, persons with disabilities and visible minorities. Disability is defined as a persistent or episodic physical, sensory, or mental health condition and/or functional limitation. Disability includes both visible and hidden conditions and/or limitations that may impact vision, hearing, mobility, flexibility, dexterity, pain, learning, developmental, mental/psychological, and memory. Conflict of Interest The Conflict of Interest Policy prohibits employees from hiring, supervising or reporting to, directly or indirectly via the reporting hierarchy, their immediate family or close personal relations. Should you feel that you may be in an actual or potential Conflict of Interest in regard to this job opportunity, you must communicate with the designated Human Resources representative. Accommodation Canada Post is committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you are contacted by Canada Post regarding a job opportunity, please advise if you have any restrictions that need to be accommodated. All information received in relation to accommodation will be kept confidential. Important Message Your application must clearly demonstrate how you meet the requirements as Canada Post cannot make assumptions about your education and experience. We thank all those who apply.

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📌 Officer, Change Management (Toronto)
🏢 Canada Post - Postes Canada
📍 Toronto