IVR Validation Liaison - 6 Month Contract D095

IVR Validation Liaison - 6 Month Contract D095

15 May
CBI Health Group

15 May

CBI Health Group



Post Secondary Education
Proficiency in Microsoft Office suite, and the ability to learn new programs specific to the business

This job description has been designed to indicate the general nature and level of responsibilities within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees within this position.


Demonstration of excellent communication (written and verbal), organizational, interpersonal and time management skills
Acts in a professional manner consistent with CBI Home Health’s mission, vision and values

Works collaboratively within the team environment
Superior performance by striving to meet or exceed all performance measures of the role Proven problem solving skills with the ability to establish priorities
Able to work in a deadline based fast paced, multi-tasking environment while maintaining a results focused approach and attention to detail
Focus on excellent customer service with health care associates, and colleagues
Essential Functions

Verification of timesheet visits for field employees in a time sensitive environment to meet Payroll deadlines
Validation of visits registered in the scheduling software via the IVR system in a timely proactive fashion
Work effectively with field employees helping them achieve compliance in documenting visits whether it is via the IVR system or timesheets including meeting deadlines and having appropriate information documented accurately thru solution based coaching
Timely follow-up of unverified visits Preparation of all required reporting documents
Works closely with Managers and Coordinators to ensure compliance with the IVR system Knows and adheres to the formal and informal departmental goals, standards and policies and procedures
Work with an awareness of health and safety and cooperate towards improved health and safety conditions at work
Physical Requirements

Sitting in a normal seated position for extended periods of time Reaching by extending hand(s) or arm(s) in any direction
Finger dexterity required to manipulate objects with fingers rather than with whole hand(s) or arm(s), for example, using a keyboard.
Communication skills using the spoken word Ability to see within normal parameters Ability to hear within normal range
Ability to move about

About CBI Health Group:
CBI Health Group is Canada’s largest provider of integrated community healthcare. For over 40 years, we have remained totally committed to improving the health and enriching the lives of Canadians.

What sets us apart is our ability to work as a unified network dedicated to the ongoing learning that allows us to foster best practices, improve access to care and create better results for our patients. We organize our teams and services to ensure the right professionals and caregivers provide the right service, at the right time, in the right place.

In over 250 facilities, our services are provided by a dedicated team of more than 11,000 administrators, support staff and care providers that include physiotherapists, occupational therapists, registered massage therapists, kinesiologists, chiropractors, speech-language pathologists, psychologists, physicians, nurses, dietitians and behaviour therapists.

The CBI group of companies includes CBI Health Centres, CBI Home Health, We Care Home Health Services, Monarch House, CBI Workplace Solutions, and CBI Assessment Services. Our expanding transitional and residential community care network now numbers more than 60 homes nationwide.

At CBI, our people really care and believe that by working together, we can aim higher and make great things happen every day. Facebook: facebook.com/cbihealthgroup | Twitter: twitter.com/cbihealthgroup | www.cbi.ca

CBI Health Group is committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment and selection process.

The original job offer can be found in Kit Job:

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