Guest Services Representative | [OFO147]

Guest Services Representative | [OFO147]

15 May
Courtyard by Marriott Toronto Markham Northeast

15 May

Courtyard by Marriott Toronto Markham Northeast


Job Purpose: To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience.

Job Description:
To provide outstanding customer service in order to service our guests according to Marriott Standards while exceeding their expectations
To provide and display excellent guest service skills, to Marriott standards
To provide superior guest service upon check-in and check-out of each guest
To actively provide exceptional customer service to enhance overall guest satisfaction
To respond to guest problems in a timely and professional manner, utilizing the empowerment process

To answer telephones and respond to guest requests, inquiries
To complete daily shift task lists and audit reports
To maintain rate and inventory levels
To provide support to all Front Office areas
To respond to guest concerns and solicit guest feedback using the LEARN process
To provide guest safety/security by ensuring confidentiality of guest information, handling guestroom keys and providing safety deposit boxes

Must be available to work weekdays and weekends and flexible to work various shifts/days based on business requirements
Fosse experience an asset
Minimum of 6 months Front Office experience in a similar size role
Excellent interpersonal, communication and customer service skills
Computer proficiency with MS Word, Excel required, PMS an asset
Service-oriented with problem-solving and decision making skills
Professional, detail-oriented and works well in a fast-paced environment
Hospitality Management diploma or degree preferred
High school graduation diploma required
(ref. 41890)

The original job offer can be found in Kit Job:

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