Intern - Administrative Assistant | (K-043)

Intern - Administrative Assistant | (K-043)

15 May
|
SAP
|
Montréal

15 May

SAP

Montréal

Requisition ID: 217734
Work Area: Administration
Expected Travel: 0 - 10%
Career Status: Student
Employment Type: Intern

COMPANY DESCRIPTION
SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees.





We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

PURPOSE AND OBJECTIVE OF POSITION

Cloud Operations and Support is one of several teams that provide support for SAP Commerce Cloud, which is a component of SAP C/4HANA. We are a global team, using a follow-the-sun model to deliver 24/7 coverage for our customers around the world. When you join us, you will work alongside an agile, dynamic group of talented and motivated individuals, and you will be challenged daily to assist your teammates and our customers to the best of your abilities.
As an Administrative Assistant (Platform Support), you will take ownership of monitoring the queue (for which we have SLAs that we want to make sure we don’t break). You will also schedule customer activities by coordinating between different teams to find the best time slot for our customers and our internal teams, and ensure that all activities are executed as scheduled.

EXPECTATION AND TASKS

Coordinate and schedule application deployment activities with customers and internal teams
Monitor and manage queues to ensure that no tickets are unassigned or overlooked
Create and coordinate change tickets for customer go-live activities and handovers
Screen and review the forms that customers attach to deployment tickets ahead of scheduled activities to ensure that all of the required information has been provided
Maintain metrics and reports on the success rates of activities
SKILLS / COMPETENCIES

General

Fluency in English
Analytical, detail-oriented personality
Ability to troubleshoot complex issues and work under pressure
Positive, proactive, and customer-focused attitude
Exceptional communication and collaboration skills
Minimum

Extensive experience with Microsoft Office applications
Strong time management and organizational skills
Desired

Technical experience in IT, cloud technologies, programming, infrastructure, or other technical fields
EDUCATIONAL REQUIREMENTS

Bachelor’s degree in a related field
WHAT YOU GET FROM US

Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: [email protected] or [email protected], APJ: [email protected], EMEA: [email protected]).

Successful candidates might be required to undergo a background verification with an external vendor.

Additional Locations:

The original job offer can be found in Kit Job:
https://www.kitjob.ca/job/9401423/intern-administrative-assistant-k-043-montreal/?utm_source=html

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