University of British Columbia
Vancouver - Point Grey Campus
Student Management, Level A
Program Coordinator, Workplace Learning
Ctr Stud Involvmnt & Careers
$53,019.00 (minimum) - $63,647.00 (midpoint) - $76,374.00 (maximum)
Desired Start Date:
Job End Date:Possibility of Extension:
"Midpoint" of the hiring salary range means the individual possesses full job knowledge, qualifications and experience.
The Program Coordinator is responsible for managing and implementing programs which provide opportunities to learn through campus work experiences. This includes campus Work Learn Programs, NSERC USRA, Undergraduate Research Awards, and other experiential learning programs which provide workplace experiences for students. This includes planning and coordination of the programs' respective annual cycles, communicating in various forms to the campus community regarding all aspects of the program, facilitating orientation events for students and employers, coordinating the assessment and evaluation processes for potential workplace learning experiences, managing the flow of funds from projected budgets into actual expenditures, and drafting projections for future program budgets.
The Program Coordinator works closely to support and advise campus partners in the creation, development and implementation of high quality workplace-based experiential learning opportunities for students. This includes maintaining accurate and current program information online, acting as a key resource person to employers who are looking to recruit, select, train, and evaluate student employees, facilitating program information sessions, conducting campus-wide workplace learning site visits, and evaluating an employer's experiences following the end of a work placement.
Additionally, this position supports students in preparing for, securing, and learning through campus work experiences. This position supports the development of a strong workplace learning experience for students. This includes providing support and advising on how to find work on campus, communicating regularly with student employees, developing reflective learning opportunities for student employees, conducting site visits throughout a students' experience, and evaluating the student experience following the conclusion of a work placement.
The Program Coordinator, Workplace Learning is a member of the Centre for Student Involvement & Careers staff team. The Centre for Student Involvement & Careers is a hub that facilitates and enhances student learning through career building enriched educational experiences. Through orientation and peer mentoring, the Centre supports new students to become successful university learners, prepared to achieve their, academic, personal and career goals. It is a central point for all graduate and undergraduate students and employers on the UBC Vancouver campus to meet, connect, network and build relationships and to research and explore career options. The Centre connects students to workplace learning, mentoring, volunteer and leadership opportunities; and offers career and employment-related services to students, academic departments, employers, and alumni. The Program Coordinator, Workplace Learning works collaboratively with all members of the Centre for Student Involvement and Careers team and regularly liaises with other UBC units, faculty and staff on campus, as well as off campus organizations and the public.
- Supports and assists campus partners in creating robust workplace learning opportunities for students. This includes maintaining accurate and current program information online, creating and developing tools and resources that support employers in supervising students, acting as a key resource person to employers who are looking to recruit, select, train, and evaluate student employees, providing support and training for employers interested in hiring students, facilitating program information sessions, conducting campus-wide workplace learning site visits, responding to any issues raised by employers about student employees and evaluating an employer's experience following the end of a work placement.
- Develops and implements programs and services to support students in engaging in workplace experiential learning. This includes supporting them to find work on campus, prepare to engaging in an experience and reflecting on learning following the experience, respond to any issues raised by students about their employment experience, and evaluate the student experience following the conclusion of a work placement.
- Develops resources, tools, strategies and methods to enhance student learning within workplace learning experiences including facilitating orientation and training programs, conducting site visits and in-session meetings, and carrying out the evaluation and feedback processes to identify trends and make recommendations.
- Promotes on campus work programs to students and on campus employers (faculties, departments, and student services and administrative units).
- Coordinates the respective annual cycles for workplace learning programs, including promotional information and communications, orientation events, evaluation of opportunities, eligibility requirements, and quota projections as appropriate.
- Ensures that all the administrative processes related to on campus workplace learning programs are efficient, accessible to students and supervisors, and in accordance with UBC guidelines and policy, in order to maximize the opportunities available with annual funding while ensuring that the program supports opportunities that meet the University's requirements for experiential learning experiences.
- Tracks and monitors budget expenditures related to on campus work programs according to parameters set by the Director and the Manager, Workplace Learning. Oversees the reimbursement transactions for each program cycle and participates in the budget development process.
- Drafts and develops program reports through evaluation data, participation data, and other information sources that are used to inform important program changes.
- Makes recommendations on programmatic development and changes that reflect a broad understanding of goals for both students and campus partners.
- Assesses and develops solutions for complex irregularities in program administration processes, application and eligibility inquiries from students, supervisors and administrators. Is a resource for on campus employers and students including moderating situations should they arise.
- Coordinates and composes the interim and annual reports on program activity including program statistics, participation data, and budget information. Ensures key stakeholders receive annual and interim updates that include budget and assessment results. Researches, proposes and implements additional ways to develop on campus work opportunities for UBC students. Consults with Government program representatives regarding funding and stays current on government funded or subsidized programs; understands various subsidy programs and their procedures, criteria, and funding models.
- Works with UBC Human Resources and collective bargaining units on campus to ensure work is created in compliance with collective agreements and guidelines;
- May be assigned by their supervisor or Director to represent the department on university committees and in the community.
- Other duties as required.
Works under direction of the Manager, Workplace Learning, within the Centre for Student Involvement and Careers. Occasionally they may work under the direction of another Manager or Director and work is reviewed based on achievement of specific goals and objectives. Works collaboratively with all members of the Centre for Student Involvement and Careers team and contributes work flow to the Program Assistant, Workplace Learning. Liaises with other UBC units, faculty and staff on campus, as well as off campus organizations and the public.
May provide supervision to the Program Assistant, Workplace Learning. and assists with program transactions and database maintenance during peak times. This position may also supervise the work of student employees.
Consequence of Error/Judgement
Exercises judgment based on thorough knowledge of established policies and procedures. Streamlines existing procedures and recommends changes for process re-design. All information must be accurate and provided in a respectful, timely and supportive way. Failure to provide the service that meets these standards affects student, alumni, employer and public perceptions of student services and/or the university, including the university's reputation. Incorrect decisions will have impact on the employment of students, the operations of the programs, budgets and the reputation of the department and the University.
Undergraduate degree in a relevant discipline. Minimum of one to two years of related experience or the equivalent combination of education and experience. - Demonstrated experience in program development and coordination, assessment and evaluation of program outcomes and program management
- Experience preparing, facilitating, and assessing experiential learning experiences for university students, preferably in a workplace setting.
- Experience in the recruitment, selection, training, and performance management of student employees
- Ability to coordinate programs as an educator, ensuring student learning remains at the core of decisions and planning.
- Experience working exceptionally collaboratively and with faculty, students, and staff to implement complex programs.
- Knowledge of UBC Student Services practices and procedures.
- Effective oral and written communication, interpersonal, analytical, multi-tasking and organizational skills.
- Ability to work co-operatively in a team environment and to work effectively with multiple levels of University personnel and external organizations.
- Proven conflict resolution, creative thinking and problem-solving skills.
- Demonstrated ability to multitask or coordinate numerous activities, plan ahead and anticipate challenges.
- Demonstrated ability to prioritize and work effectively, proven track record meeting deadlines.
- Demonstrated ability to exercise initiative, tact and good judgment, confidentiality and discretion.
- Ability to maintain accuracy and attention to detail.
- A personal approach which reflects a commitment to the values and purpose of higher education and the importance of work experience in student learning and career development.
- Excellent computer skills, particularly Microsoft Excel, and knowledge of website development and social media tools.
- Knowledge of the BC Employment Standards Act an asset.
Equity and diversity are essential to academic excellence. An open and diverse community fosters the inclusion of voices that have been underrepresented or discouraged. We encourage applications from members of groups that have been marginalized on any grounds enumerated under the B.C. Human Rights Code, including sex, sexual orientation, gender identity or expression, racialization, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person.
All qualified candidates are encouraged to apply; however Canadians and permanent residents will be given priority.
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