DISTRICT SUPPORT REPRESENTATIVE | [MTN177]

DISTRICT SUPPORT REPRESENTATIVE | [MTN177]

15 May
|
Manitoba Hydro
|
Brandon

15 May

Manitoba Hydro

Brandon

Brandon

Manitoba Hydro has been consistently recognized as one of Manitoba's Top Employers!

Why? Great Benefits


- Three weeks of accrued paid vacation after the first year, working toward a maximum of seven weeks paid vacation
- Competitive salary and benefits package
- Pension and working conditions that provide for a balanced approach to work, family life and community
- Nine day work cycle which normally provides every other Monday off

Manitoba Hydro is a leader among energy companies in North America, recognized for providing highly reliable service and

exceptional customer satisfaction. Join our team of Manitoba's best as we continue to build a company that supports innovation,







commitment and customer service.

We are seeking an experienced, District Support Representative to fill a temporary full-time position in Brandon, Manitoba.

You will be required to work at minimum six days in a ten day work cycle, which may include every Monday and Friday, and may

include travel to areas within the Brandon Customer Service Centre. You will perform a variety of complex duties, provide customer

information service responding to telephone, counter, and written queries and initiate action to comply with requests and resolve

problems or concerns diplomatically.

Responsibilities:


- Provide prompt, courteous and effective telephone and counter service to customers requiring assistance with their account,

service or related matters.


- Provide detailed account analysis as required in dealing with customers.
- Review metered consumption.
- Receive and analyze data on the Customer Service Systems for billing and collection purposes ensuring all available required

information is recorded accurately.


- Be required to assist with: work orders, time entry, wiring permits, issue receipts for customers at the counter, and prepare

bank deposits.


- Assist as required with the collection of delinquent accounts.
- Be required to work on a rotation basis to maintain inquiry service.
- Be required to travel within the Customer Service Centre as required.

Qualifications:
You will have Grade 12 Education or equivalent with proficiency in Mathematics and typing ability of 40 w.p.m. and a minimum of

two years of related experience. You will also have a working knowledge of Microsoft Word, Excel, Outlook and the Internet. You will

be capable of dealing in a tactful and courteous manner with the public and staff and handle confidential information with discretion.

You will be required to possess a valid Province of Manitoba Driver's Licence.

!

Visit www.hydro.mb.ca/careers to learn more about this position and to apply online. The deadline for applications is June 4, 2019.

We thank you for your interest and will contact you if you are selected for an interview.

Available in accessible formats upon request.

MANITOBA HYDRO IS COMMITTED TO DIVERSITY AND EMPLOYMENT EQUITY

The original job offer can be found in Kit Job:
https://www.kitjob.ca/job/9401356/district-support-representative-mtn177-brandon/?utm_source=html

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