[BMG111] - Sales Contact Center – Customer Relations Specialist

[BMG111] - Sales Contact Center – Customer Relations Specialist

15 May
CDW Canada

15 May

CDW Canada


The Sales Contact Center (SCC) Inbound Representative works on our Customer Relations team receiving inbound and making outbound phone calls associated with servicing technology products and solutions to our customers. The Inbound Representative’s primary duty and responsibility is to release web orders and qualify our customers, while providing an unmatched customer experience to all of CDW’s new and existing customers.

Key Areas of Responsibility

Provide sales and service to new and existing customers through inbound phone calls and processing inbound web orders
Proactively manage personal quote pipeline to ensure CDW gains every possible sales opportunity

Proactively call out to customers when needed for service related matters
Acts as the first point of contact for assistance with product info, order placement, and general inquiries regarding company programs and offers
Demonstrate ability to qualify an account and transfer to the appropriate Sales Team
Maintain CDW’s values and Philosophies of Success
Required Skills

Possesses excellent verbal communication skills – vocabulary and articulation
Basic computer skills – experience with Microsoft preferred
Demonstrable organizational and time management skills – ability to multi-task in an ever-changing environment
Ability to achieve success individually and as part of a team in a highly structured and regulated work environment
Persistence combined with a positive attitude and approach to work and others – self-motivating work style
Ability to solve problems and resolve conflict directly in multiple communication channels
Mature, positive and collaborative interpersonal skills

Minimum Qualifications

High School diploma or equivalent
1 year of call center experience
1 year of sales experience
Other Required Qualifications

Strong interest in sales and customer service
Must be able to work independently and in a team-oriented environment
Proven ability to multitask and balance multiple priorities in an ever-changing environment
Proven ability to provide timely solutions, as customer issues must be resolved quickly and efficiently.
Strong organization skills

The original job offer can be found in Kit Job:

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