(FI265) - CUSTOMER SUCCESS MANAGER

(FI265) - CUSTOMER SUCCESS MANAGER

Job details

Here’s how the job details align with your profile.

Pay

- $45,000–$50,000 a year

Job type

- Full-time

- Permanent

Shift and schedule

- 8 hour shift

- Morning shift

- Day shift

- Monday to Friday

Location

39 Townsley Street, Toronto, ON

Benefits

Pulled from the full job description

- Dental care
- Discounted or free food
- Extended health care
- Paid time off
- Vision care

Full job description

La Ferme Black River Game Farm is looking for a Customer Success Manager to join our team.

Are you excited by change? Do you thrive on independence, creativity, and growth? And most importantly, do you consider yourself a foodie? If so,



then consider joining a leading food distribution company that has been in business for over 40 years.

To be successful at La Ferme you must be patient, empathetic and passionately communicative. Problem solving comes to you naturally. We are an entrepreneurial small business so you will be given the opportunity to roll up your sleeves and do whatever is needed to get the job done. Your goal is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Job functions:

 Open and maintain customer accounts by recording account information

 Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

 Assist with all aspects of order fulfillment, from order entry, to packing and invoicing (heavy lifting required)

 Maintain customer database

 Maintain financial accounts by processing customer adjustments





 Recommend potential products or services to management by collecting customer information and analyzing customer needs

 Prepare product or service reports by collecting and analyzing customer information

 Develop systems and processes to ensure our customer retention rate is the best in the industry.

We would love to hear from you if you:

 Got sales chops, hustle and follow-through when you see an opportunity

 Love to help people, and you can easily find common ground and nurture relationships

 Successfully managed and worked with entrepreneurial customers

 Have experience in the food industry

 Have direct experience in Customer Success Account Management

 Naturally are curious and analytical

 You are naturally driven and thrive in an independent work environment

 Love to eat and communicate about great food all the time.





La Ferme is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive and diverse we are, the better our work will be. If you're smart and great at what you do, come as you are.

Job Types: Full-time, Permanent

Pay: $45,000.00-$50,000.00 per year

Additional pay:

- Bonus pay

Benefits:

- Dental care
- Discounted or free food
- Extended health care
- Paid time off
- Vision care

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Morning shift

Ability to commute/relocate:

- Toronto, ON M6N 1M7: reliably commute or plan to relocate before starting work (required)

Work Location: In person

The original job offer can be found in Kit Job:
https://www.kitjob.ca/job/85443467/fi265-customer-success-manager-toronto/?utm_source=html