Customer Experience Analyst | [XXC-180]

Customer Experience Analyst | [XXC-180]

12 Jul
|
Empire Communities
|
Vaughan

12 Jul

Empire Communities

Vaughan

UNLOCK YOUR FUTURE WITH EMPIRE COMMUNITIES! At Empire Communities, its important to have a genuine connection with the work you do. We believe our employees bring a meaningful story and that each of those stories serves as an inspiration to do great work and build communities that matter. Were one of those hidden Gems thats been disrupting the market. Empire Communities one of North Americas largest private homebuilders. We are in two countries, six regions, 90 communities and our goals are to continue to grow, innovate and create some of the best communities to live in.

YOU ARE PASSIONATE ABOUT EXPERIENCES THAT MATTER FOR CUSTOMERS! The Customer Experience Analyst position brings a data driven mindset to interpret and analyze customers feedback and experiences with the Empire journey. You will be providing insights and working with team on best-in-class customer experience recommendations that promotes Empire care. What You Will Do: Assist in collecting, analyzing and generating data-driven actionable insights reporting Prepare quarterly updates and annual divisional reporting related to customer experience performance, KPIs, metrics, etc. Proactively contact homeowners as required to support Customer Experience programs What You Will Bring: Post-secondary degree/diploma in Business Management or a related field of study with relevant experience preferred High proficiency in Excel and present/visualize CX data in an engaging way Salesforce, Power BI, Driver analysis and Regression experience is an asset Join Empire to Create Experiences That Matter!

The original job offer can be found in Kit Job:
https://www.kitjob.ca/job/32231919/customer-experience-analyst-xxc-180-vaughan/?utm_source=html

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