[T-159] Customer Service and Administration Professional

[T-159] Customer Service and Administration Professional

12 Jul
|
Northcott Silk
|
Vaughan

12 Jul

Northcott Silk

Vaughan

Job Description We are a wholesale textile company located in Vaughan ON in need of a full-time Customer Service and Administration Professional. The candidate must be a positive and energetic individual who has proven experience working with customers over the phone and email. Every interaction with our customers is an opportunity to build relationships and grow our business. Patience and attention to detail are crucial. We are an equal opportunity employer, valuing diversity and inclusion of all individuals. All are encouraged to apply, and self identify. Job responsibilities include but not limited to the following:

Answer incoming customer inquiries via phone and email Answer or direct consumer inquires that come through on our general email line Engage with customers in a friendly and professional manner while actively listening to their concerns Record and modify customer information within the database Communicate special customer requirements with the warehouse team Assist customers with placing orders through our website Collaborate with other departments to stay updated on new products, services and policies Print and review monthly and daily orders and make notes and highlights for the warehouse order pickers Scan and send out daily shipped tickets to the billing department and file once billing is completed Bill and send out invoices for special customers Receive pattern shipments into the system and bring stock to warehouse Assist with the yearly inventory count Other duties as requested Skills required: Proficient in Microsoft Office Suite Excellent typing skills Experience in answering customer calls and emails (well spoken- clear and concise) Post-secondary education in related field 2 years of related work experience Bonus Skills:

Experience working in Oracle NetSuite ERP Bilingual in French Sales experience Compensation: Company Healthcare plan after 90-day probation period. Entitled to 2-week annual vacation plus 5 sick days.

The original job offer can be found in Kit Job:
https://www.kitjob.ca/job/32231674/t-159-customer-service-and-administration-professional-vaughan/?utm_source=html

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