(DPG-595) Scheduling Supervisor

(DPG-595) Scheduling Supervisor

12 Jul
|
ParaMed Home Health Care
|
Ottawa

12 Jul

ParaMed Home Health Care

Ottawa

Description: Reporting to the Operations Manager and District Director, the Supervisor of Coordination will be responsible for the supervision of the Coordination team in addition to other administrative functions supporting operational excellence within an assigned branch. Qualifications Minimum qualifications for this position are one to two years of post-secondary education and one to three years of job-related supervisory experience, or equivalent combination of education and experience Strong proficiency in all aspects of Microsoft office; with proven skills in Word and Excel Experience in Calipso, Goldcare and Procurra is considered a strong asset Keen attention to detail, ability to prioritize,

multitasking skills and organizational skills Experience in customer service is an asset Experience in the health care field an asset What you will do: Provide in-depth training and onboarding education for scheduling for new coordination staff with assistance of on-site trainer Monitor and provide coaching and performance management to coordinators Assist in reviewing, supporting Procurra Coordination training resources Formulating plan and follow through with training to address new and existing coordinator knowledge gaps Proficient in coordination position to fill in on a desk for coordination where absences occur Runs and reviews daily, weekly monthly reports and or provide action plan to reduce missed care because of coordination error, unfilled visits, incomplete care plan entries, overtime hours, under-utilized worker schedules and work with recruiting to review workforce requirements Create and maintain work schedules for coordination teams





Works with coordination teams to ensure all vacation and time off requests have coverage for patients in consultation with supervisors Has full understanding of Collective Agreement language and requirements as it pertains to coordination where applicable Monitor key metrics such as missed care, canceled visits, and referral acceptance and hold coordination team accountable to meet set targets Daily review tracking tools and follow up with Coordinators to ensure compliance Other duties as assigned Information Management Verifies integrity of data and makes corrections as necessary Produces schedules and reports on a regular basis, and upon request of the Supervisor/Manager Records all communications and consequent actions in appropriate fields/locations Responds to funder reporting requirements as required Customer Service Communicates regularly with Patients/caregivers, PSS/Nursing Workers, funders and various Corporate or local departments, (i.e. Accounting, People & Culture, Information Technology)

Provides reports to appropriate professionals regarding Patient and PSS/Nursing status Collaborates with accounting to ensure accurate and timely billing and payroll functions Provides support and general direction to PSS/Nursing Workers, as appropriate Receives concerns from Patients and PSS/Nursing Workers with regards to scheduling practices and redirects to appropriate professional Competencies



In compliance with provincial and federal regulations and contracts with government agencies or private funders, the Supervisor of Coordination supports Branch operations and objectives in the areas of Human Resources, Payroll and other administrative functions ParaMed needs a Health and Safety Partner to join our team of experienced Human Resources In accordance with the Ontario Human Rights Code,

Accessibility for Ontarians with Disabilities Act and ParaMed Policies on Accommodation, a request for accommodation will be accepted as part of ParaMed hiring process. ParaMed recognizes the importance of immunization to protect our patients and team members from Covid-19.



A condition of employment with ParaMed is that all new hires receive all required doses of a Covid 19 vaccine approved by Health Canada.

The original job offer can be found in Kit Job:
https://www.kitjob.ca/job/32231344/dpg-595-scheduling-supervisor-ottawa/?utm_source=html

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