Job Summary The Senior Project Coordinator will work in close collaboration with the Operations Manager to schedule field service activities. The job incumbent will standardize the scheduling process and develop tools to support forecasting monthly results.
The candidate has a proven track record of being able to work independently as part of a larger team, a high degree of professionalism is results and efficiency-driven, and has strong analytical skills. To be successful in this role, keen attention to detail, and analytical, written, and verbal skills are critical. Key Responsibilities Distribute work orders to field service personnel ensuring that appropriate systems are updated and individuals informed when work orders are completed.
Develop schedules for field service personnel, in conjunction with management, taking into account work order priorities, due dates, the time required, location, skills required, workload, and urgency. Support business in developing and tracking KPIs (key performance indicators) and identify areas where support is required. Interface with customers and other departments as necessary to ensure successful completion of service.
Handle customer service requests using strong interpersonal skills and a customer focus. Act as Ainsworths customer advocate to expedite issues surrounding quality service delivery and responsiveness. Provide support, and guidance and make recommendations to Operations to ensure customer escalations are resolved.
Initiate, change and/or revise scheduling and dispatch processes to ensure customer satisfaction with call scheduling and responsiveness is always a top priority provide renewal pricing to customers for annual maintenance/infrared inspection. Adhere to all company policies and procedures. Perform all job functions in a safe and healthful manner,
abiding by and in accordance with all applicable Health, Safety, and Environmental company policies and government legislation/regulations.
Act as backup for billing. Perform other duties as assigned. Qualifications 3-5 years of experience as a Dispatcher is preferred but not required.
Working knowledge of an MRP system is preferred. Excellent customer service skills. Excellent verbal and written communication skills Attention to detail and multi-tasking Proficiency with MS Office applications; Excel is essential.
Ability to exercise independent judgment and take initiative. Ability to work effectively under pressure.
Graduate from a career college an asset.
Demonstrated coordination, organizational, and interpersonal skills. While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.
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