The Registered Massage Therapists must meet the standard practices and Code of Ethics of the CMTO as well as policies & procedures of Elmwood Spa. This role ensures the safe and effective delivery of therapeutic massage and body treatment services embodied through a gold-standard guest experience. Term Permanent, Full-time or Part time Key Responsibilities Provides guests/clients with a complete treatment adhering to the Companys standards of consistency and protocol and within the framework of the regulations established by the CMTO. Contributes to and strives to achieve our objective of creating and offering a seamless, magical experience for every guest by anticipating needs and delivering warm and sincere hospitality.
Explains benefits of treatment series and encourages return visits as part of ongoing care. Ensures that every client has completed a health history and any current health conditions are navigated carefully with the clients health and safety being paramount. Ensures proper documentation of after service notes and that treatment notes are recorded on the health form indicating (at minimum) technique used, length of massage, and whether a receipt was issued. Ensures massage rooms and common areas are kept neat, clean and clutter-free at all times and all equipment is in safe and working order. Actively promotes retail sales through educating, recommending and up-selling products to our guests; working towards a 5% retail to service ratio. Participates fully and enthusiastically in the implementation of all new initiatives. Helps to educate and provide support to all staff members within the company whenever there is an opportunity. Participates in finding viable solutions to any issues or concerns that may present a challenge to the department or business.
Provides coverage for other RMTs as and when required. Attends and contributes at regularly scheduled Department Meetings. Assists with other duties within the Spa as reasonably assigned from time to time. Required Skills & Competencies Registered Massage Therapist license in good standing with the CMTO; or ability to undergo a program in Ontario to obtain a license. Proof of valid liability/malpractice insurance or ability to obtain said insurance. Previous experience working in a spa setting preferred. Aromatherapy Certificate is considered an asset. Reflexology Certificate is considered an asset Ability to work on a flexible schedule: days, evenings and weekends. A positive and polished image at all times as outlined in the competencies and Personal Appearance policy. English, both written and verbal (spoken).
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