Technical Support Analyst | Kelowna | Relocation Available | $45,000 - $50,000 [VLR-03]

Technical Support Analyst | Kelowna | Relocation Available | $45,000 - $50,000 [VLR-03]

12 Jul
|
White Bay
|
Kelowna

12 Jul

White Bay

Kelowna

The Company: This leading property developer creates places for people to flourish. They dont just build homes they also work hard at building communities, careers, and opportunities. It goes without saying their team members are not just employees, they are also the current and future workers, experts, entrepreneurs, and leaders of their industry. Whatever path theyre on, they enjoy helping them achieve their goals while theyre helping the company achieve theirs. The Role: Are you service-minded, passionate about IT, and innovative when it comes to solving complex problems? Are you looking to be part of a team that will support your career growth and provides opportunities for advancement? Reporting to the Technical Lead,

the Technical Support Analyst supports Mission Groups internal staff and external users by troubleshooting commonly used devices and analyzing network traffic. Youll enjoy being proactive and facing new challenges every day. Youll never be bored! This role is based in Kelowna, BC, and although there is flexibility to work from home when possible, the nature of this position would require you to be predominantly in the office. Relocation assistance is provided if required. What youll do: Provide L1-L3 technical support remotely or on-site; comfortable to diagnose, escalate and resolve problems. Identify, install, configure, and deploy hardware and software solutions for Internal and rental properties. Plan and create how-to guides and facilitate training of internal and external users. Establish and maintain effective partnerships with end-users, internal and external tech specialists/vendors. Ensure effective collection of information about system requirements from customers and staff Manage existing and new systems including IT Asset, department-specific platforms,

and office365 suite Evaluate and test new technologies Understand and follow best practices, standards and create processes What youll have: Degree or diploma in computer science or information technology 1-3 years of relevant working experience, e.g., as desktop or technical support supporting smart buildings, application architect, or similar role Technical project management skills with experience working across company boundaries Proven experience in working with internal and external customers Ability to plan and prioritize workload with a methodical approach to tasks Excellent customer-service, listening, communication, and problem-solving skills Passionate and have a background in supporting computer, smart devices, basic networking, and printing issues Preferably background with RDP/ConnectWise, Office365 platforms such as Outlook, MS Teams, OneDrive,

and SharePoint Ability to work independently and/or as part of the team Willing to grow, to learn a new skillset, and try new things This isnt a job, this is a career opportunity. If youre looking for an organisation that provides you with the support you need to succeed and progress, there are countless opportunities to grow within the company. Along with a competitive salary, they also offer an annual bonus, unlimited vacation, a personal development program as well as comprehensive medical and dental benefits. If this sounds like your next challenge, dont hesitate to put forward an application.

The original job offer can be found in Kit Job:
https://www.kitjob.ca/job/32231117/technical-support-analyst-kelowna-relocation-available-45000-50000-vlr-03-kelowna/?utm_source=html

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