XOF-704 - Member Service Agent (Casual) - Evo Car Share

XOF-704 - Member Service Agent (Casual) - Evo Car Share

14 Jan
|
BCAA
|
Burnaby

14 Jan

BCAA

Burnaby

Work at an award-winning top employer! If you are looking for an empowering and progressive place to shape your future, then you’ve landed in the right place at BCAA. With our corporate Head Office in Burnaby and locations around BC, we offer a wide variety of opportunities all across the province. Share our purpose to together mobilize a brighter future for all and help British Columbians down’s life’s many roads.



Full vaccination against COVID-19 is a precondition of new employment. A successful candidate offered employment at BCAA will need to provide proof of full vaccination prior to commencing employment. Exemptions permitted under applicable employment and human rights legislation.





BCAA has been named one of BC’s Top Employers 2021!



What BCAA offers you:

It’s not in our nature to brag, but we are proud of some of our achievements that recognize great employee culture. Some of our latest awards include being named as one of BC's Top Employers 2020, 2019 Platinum level Best Employer by AON and being recognized as a 2018 Outstanding Workplace by YWCA.

Our team members get to make a difference in the lives of our Members and their communities every day.

We pride ourselves in being open and transparent and in empowering our people to do great work while serving our Members.

We enthusiastically support learning and advancement opportunities for our team members.

We are an equal opportunity employer that’s committed to accessible, inclusive employment.

Team members at our Home Office also get to use our Shared EV (electric vehicle) Program, have access to our subsidized cafeteria and free fitness centre.



Evo Car Share (BCAA’s Car Sharing Team) is currently searching for a Casual Member Service Agent!



As we move to the next stage of business development for the car sharing program, we are looking for a Member Services Agent to be part of the Member Services Call Center. This position reports to the Manager, Member Experience supporting a 24/7 operations and will be required to work all shifts including possible weekends.



Key Responsibilities:

Provide timely resolution to inbound/outbound customer inquiries, including concerns and/or issues to ensure customer happiness

Maintains communication equipment (Eg. Phone Systems) by reporting problems

Supports projects that will add value to the customer service team (eg. best practices)

Handles escalated customer issues as needed

Establishes and maintains good customer relations with both internal and external customers

Maintains familiarity and stays up-to-date with policies and procedures of the department

Carries out other related team tasks and projects as assigned:

Customer Emails

Customer Trip Monitoring

Other Administrative tasks as assigned



Qualifications:

Education/Experience



6 months post-secondary Certificate in Business Administration or related field and or combination of experience

2 years related experience in customer service (preferably in a call center setting)

Other Skills

Demonstrated experience providing outstanding customer service and engaging in client-focused conversations

Has a good knowledge of Vancouver Area

Demonstrated outstanding communication skills(written/verbal) and ability to effectively connect with various levels of management, team members and/or

outside contacts

Proven track record to find creative solutions to sophisticated and troubleshoot customer situations.

Demonstrated ability to work independently with a minimum of supervision in a fast-paced environment, while effectively managing multiple tasks

Demonstrated organizational, detail orientation, prioritization skills and time management skills

Proven problem solving and analytical skills

Minimum 40 wpm typing skills

Basic CRM Tool Knowledge



Must be able to work flexible shifts that include days, evenings, overnights, weekends and statutory holidays in a 24/7 operation



The Customer Contact Centre is a 7 day / 24 hour operation – candidates must be available for a variety of shifts to cover the hours of operation including day or evening shifts, weekends, and statutory holidays.



We aspire to be one of the best places to work with those who share our beliefs:



We believe in:

DOING THE RIGHT THING



We stay true to our word, and help British Columbians move forward.



THE POWER OF COMMUNITY



Together, we create a more vibrant, inclusive and connected province for everyone.



PUTTING PEOPLE FIRST



We treat each other with the same care and respect that we treat our Members.



PROTECTING OUR HOME



It's our responsibility to protect life in BC now, and for generations to come.



SHAPING THE FUTURE



We look to new horizons and actively embrace change.



By putting these beliefs in to action each of us will do engaging work with inspiring people and grow personally and professionally.

The original job offer can be found in Kit Job:
https://www.kitjob.ca/job/21448852/xof-704-member-service-agent-casual-evo-car-share-burnaby/?utm_source=html

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