(VKI32) - Customer Success Specialist

(VKI32) - Customer Success Specialist

08 Jan
|
P.H. Greer Consulting
|
North York

08 Jan

P.H. Greer Consulting

North York

At Devhaus, we are focused on pioneering a fundamentally unique approach to adaptive learning and assessment that supports learners in achieving better outcomes using systems that are already available to them. We believe that learning must be more than just the acquisition of knowledge and awareness—it must result in actual change.



We’re in an exciting phase of the company: we’re creating a great product that is in concurrent development, launch and growth phases. We are focused on developing a strong breakout mindset that will lead to our exponential growth. We are a fast-paced, flat structure where everyone is involved in key decisions - We know we can make a difference in contributing to the long-term success of children, youth,

students, professionals and everyone in between. Our employees are recognized for behaviors that align with our core values and company culture that uphold the highest standards of integrity.



Customer Success Specialist



The Customer Success Specialist’s primary objective will be to deliver amazing customer experiences with a customer success orientation. You will also follow up with customers to ensure their questions or problems are resolved, and update them about new features that are relevant to their previous enquiries. Within Devhaus, you will serve as a voice of the customer and collaborate with internal product, design, and tech teams to turn common requests and issues into new features, enhancements, and fixes. You are a business oriented person with the ability to identify revenue generating opportunities through customer interactions.



Customer Success Responsibilities



· Deliver amazing customer experiences, from new user enquiries through onboarding and subsequent support of our users



· Respond to and Triage support tickets with the help of Zoho CRM



· Ensure the customer is updated on status of their tickets



· Ensure support ticket classifications are accurate and are handled in accordance with the service level contract with customer



· Play an active role in onboarding new customers.



· Monitor the activation, engagement, and retention for new users



· Support existing subscribers to identify and capture high potential growth opportunities



· Drive user education and training via guides, video tutorials, and webinars



Customer Success Qualifications / Skills:



- Strong computer skills and knowledge of Customer success processes and applications. Familiarity with Zoho Desk will be an advantage



· Excellent English speaking and writing skills, with the ability to adapt between informal chats and formal emails



· Tech & product savviness is a must, particularly with chat & productivity applications, mobile apps, and web apps



· Ability to break down complicated actions into simple step-by-step explanations for users



· Strong attention to detail to ensure every inquiry is addressed in a timely manner



· Ability to multi-task, prioritize, and manage many different clients at the same time



Education and Experience:



- College diploma or university degree in the field of information systems or business

- Working knowledge of Windows office systems



Job Types: Full-time, Permanent



Salary: $55,000.00-$60,000.00 per year



Benefits:



- Dental care

- Extended health care

- Vision care



Schedule:



- Monday to Friday



Education:



- Bachelor's Degree (preferred)



Experience:



- customer success specialist: 3 years (preferred)



Work remotely:



- Yes

The original job offer can be found in Kit Job:
https://www.kitjob.ca/job/21389595/vki32-customer-success-specialist-north-york/?utm_source=html

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