[IR796] | Customer Service & Accounts Receivable Representative

[IR796] | Customer Service & Accounts Receivable Representative

03 Jan
Trudell Healthcare Solutions

03 Jan

Trudell Healthcare Solutions



Montreal, Quebec


Montreal Warehouse

Do you have a desire to expand your skillsets in the realm of customer services?

Do you consider yourself a “people person” and are able to foster exceptional customer experiences?

Are you looking to join a family-oriented company with great learning opportunities?

If you responded yes to the above questions, Trudell Healthcare Solutions “(THS)” currently has an exciting opportunity for you as a CUSTOMER SERVICE AND ACCOUNTS RECEIVABLE REPRESENTATIVE!

Our Company: Trudell Healthcare Solutions is a Canadian, family-owned clinical and service-oriented distributor providing unique,

innovative products to select segments of the Canadian healthcare market. With a skilled, knowledgeable and motivated team, the company is committed to exceeding our customer’s expectations in delivering cost effective solutions to improve patient outcomes.

The Position: Responsible for providing excellent bilingual customer service and maintain strong professional relationships with our customers, our sales team and our internal departments. This position is responsible for handling orders, quickly responding to inquiries, investigating and resolving customer concerns in a knowledgeable, professional and personal manner. The Customer Service Representative contributes to the service levels and profitability of Trudell Healthcare Solutions Inc. by providing insights into customer order exceptions and works to eliminate obstacles to order fulfilment. The position is also responsible for performing some accounts receivable tasks with the support of the Head Office Finance department. Training on the specific accounts receivables duties will be provided.

Key Responsibilities:

Customer Support & Accounts Receivables

Ensure Customer Service support needs are met with timely and accurate responses.

Ensure internal customers are supported through the customer service process.

Maintain systems continuity through coordination of information exchange and accuracy of data.

Ensure prompt collection and processing of accounts receivable in order to maintain accurate and timely data on collection activity.

Ensure the Montreal Branch team backup support.

Requirements, Qualifications & Skills:

Education and Experience

High School Diploma; CEGEP would be an asset.

Minimum 1 to 3 years of similar work experience in a customer service-oriented environment.

Strong organizational and follow up skills.

Investigative and problem solving skills.

Demonstrated proficiency in Excel & experience using MS Office Software and an Inventory Management system.

Familiarity with a data entry system and demonstrated ability to quickly navigate and accurately update.

Essential Duties:

Bilingual in French and English, both written and oral required.

Working Conditions:

Office setting with the ability to work from home from time to time.

Compensation based on a regular work week of thirty-seven and one half (37.5) working hours. Overtime eligible.


Since 1922, Trudell Healthcare Solutions, a member of the Trudell Medical Group, has been a stable and financially sound Canadian-based employer, headquartered in London, Ontario. For over 90 years, we have enjoyed the reputation of being successful and trustworthy in the eyes of our customers, our suppliers and our staff. We are passionate about selling, servicing and distributing technologically advanced Critical Care and Respiratory products and state-of-the-art Operating Room products to hospitals across Canada.

We offer development opportunities, employee recognition, fair and equitable compensation. Please submit your resume, to Human Resources, at [email protected]

We thank all applicants for their interest in joining our team. Only those to be interviewed will be contacted. For more information, visit us at www.trudellhs.com. Trudell Healthcare Solutions is an equal opportunity employer it is important to our Company that all its employees, including those with disabilities, find our workplace to be welcoming and supportive. If you are a candidate with a disability who requires accommodations during the recruitment process, please let us know.

The original job offer can be found in Kit Job:

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