Part-Time Monitoring Dispatcher- Weekends Only | [DJ436]

Part-Time Monitoring Dispatcher- Weekends Only | [DJ436]

03 Jan

03 Jan



Convergint is a global industry-leading organization that designs, installs, and services integrated building systems including electronic security, fire alarm, and life safety systems. To learn more about Convergint, visit

Are you someone who enjoys being part of a dynamic, encouraging, and fun-loving team? Are you looking for employment that feels like 'home'?

Are you looking for a role in which your actions matter and your ability to think on your feet can be put to good use? If you have answered yes to any of these questions you should definitely continue reading!

We are currently looking for a Monitoring Call Center / Dispatcher to join our Ottawa, ON team for our Weekend shift.

The Monitoring Call Center/ Dispatcher is responsible for providing professional quality customer service while verifying and/or notifying customers and potentially dispatching the authorities (Police, Fire, Ambulance, and/or Guard service) promptly upon the receipt of an alarm signal. Complete in-house training will be provided.

This is a PART-TIME, permanent position that requires availability for any shifts on weekends.

Main Job Responsibilities:

- Responds to security alarm signals received via customer’s alarm panels and follows the specific instructions as defined in the customer account or in accordance with the company’s standard operating procedure.

- Answers telephone calls from customers in a fast-paced environment providing information.

- Inputs basic data entry changes as required

- Informs shift Supervisor immediately of any problems.

- Creates work orders from clients’ verbal or email requests as required.

- Dispatches technicians for service requests as required.

- Maintains a clean work area and reports any equipment problems immediately.

- Ability to multi-task in a fast-paced environment.

Key Knowledge, Skills, and Experience:

- Bilingualism (French & English) is an asset

- Experience in a call center or monitoring station environment an asset

- Customer Focused

- Excellent communication skills both oral and written

- Must be able to work any assigned shifts as required by the specific position.

- Must be comfortable working alone or as part of a team.

- Good adaptability

- Comfortable and competent in a fast-paced, multi-task environment.

- Strong attention to detail.

- Good understanding of personal computers and conventional software programs.

- Accurate typing skills.

- Understanding and appreciating the serious nature of the security industry

- Maintain a positive attitude, be punctual, and have an excellent attendance record.

- Must be able to be security cleared to a minimum of Reliability status.

Convergint is an Equal Opportunity Employer and welcomes applications from candidates, regardless of race, national or ethnic origin, color, religion, sex, age, or mental or physical disability. Accommodations are available on request for candidates taking part in all stages of the recruitment process.

We have a great company culture, engage in Corporate Social Responsibility, work hard, and promote fun & laughter on a daily basis.

Part-time hours: 16 per week

Job Types: Part-time, Permanent


- Weekend availability


- Secondary School (preferred)


- customer service: 1 year (preferred)

- Call Center: 2 years (required)

Work remotely:

- No

The original job offer can be found in Kit Job:

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