Project Quality Specialist | D751

Project Quality Specialist | D751

01 Jan
ABK Restorations

01 Jan

ABK Restorations



This position will work with property damage project stakeholders to increase the quality of the claims handling process resulting in increased stakeholder satisfaction, better customer service and reduced project lifecycle times. This will be achieved by routinely reviewing/auditing files in various stages of completion to ensure that KPIs and communication objectives are being met. The position will also be responsible for receiving invoicing requests from the project management team, auditing the request for compliance, issuing the invoice to the final payor and following up until payment is received. This position requires someone who is a strong communicator,

highly organized and possesses significant relevant experience working in the property damage restoration and insurance industry.

Duties and Responsibilities

Work with leadership and management to establish best practices and protocols for Quality Control and Quality Assurance

Work with Project Managers, Project Coordinators, Supervisors and Administrative staff to ensure projects are being handled according to best practices and/or client requirements

Routinely review files in various stages of completion to ensure the project team is updating control points promptly including workflow dates, XA control points, and other inputs that affect internal and third-party KPIs

Routinely review project documentation to ensure all required information is complete and stored in appropriate areas (PSA, Encircle, SharePoint, etc.)

Review project notes and communications to ensure quality, content and tone reflects best practices and fulfills client requirements

Consolidate review information and report to Branch Manager/Leadership on overall performance.

Make recommendations for training opportunities for individuals and

Receive and audit invoicing requests from project management team for files in various stage of completion. Ensure that all documentation is complete and work with Bookkeeper to create invoices

Send invoices to client/payor, follow up to ensure receipt, and communicate with payor until receivables are collected

Assist in collection of outstanding accounts, giving guidance to project team on appropriate action to collect and/or taking appropriate action on their own

Review existing/legacy AR at regular intervals and assist in collection efforts

Maintain a high-level of professional and courteous communication with all stakeholders to ensure satisfaction and further build the business

Qualifications and Experience

- 8+ years of experience in restoration project management, insurance adjusting, insurance administration or similar role

- IICRC Certification is an asset

- CIP designation is an asset

Knowledge, Skills & Abilities

- Thorough understanding of property damage insurance claims process

- Thorough understanding of insurance company and insurance adjuster needs and expectations

- Excellent communication (verbal and written) and interpersonal skills

- Tech savvy with the ability to work efficiently with a smart phone and MS Office (Outlook, Word, Excel)

- Proficiency in the use of Xactanalysis, Contractor Connection, Claims Connect, and other insurance industry software

- Strong administrative and clerical skills, with an eye for detail and accuracy

- Excellent customer service skills, with the ability to communicate appropriately with various stakeholders (internal management/admin, insurance adjusters, insurers, TPAs etc.)

- Ability to multitask and prioritize in an ever-changing environment

Working Conditions

- Position is Okanagan-based with occasional travel within the BC Interior and Lower Mainland

- Hours are generally Monday – Friday, during business hours, however flexibility for earlier starts and over-time to accommodate workflow is required

- Flexible work location arrangement (in-office and remote)



8 year(s): Building restoration or insurance experience

Licenses & Certifications


IICRC Tech Certification



Team Player: Works well as a member of a group

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Functional Expert: Considered a thought leader on a subject



Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work

Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

The original job offer can be found in Kit Job:

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