[VW027] | Retail Team Member - 2021/22 Season

[VW027] | Retail Team Member - 2021/22 Season

01 Jan

01 Jan



Position Type: Seasonal Contract, Part-Time & Full-Time Options Available

Hours of Work: Variable - Monday through Sunday, days and evenings (closed Tuesdays) – Holidays, as required

Location: Orono, Ontario

Reporting to: Retail and Rental Manager

Start Date: November 2021

At Brimacombe ski area we don’t just offer skiing and snowboarding, we offer a place for all ages to get outside, enjoy the fresh air and create memorable family experiences! We are currently seeking outgoing, customer-focused team members to help us turn everyday visits into wonderful winter memories.

As a member of our Retail Team,

you are a winter expert - from how to dress for the weather to what the best options are for the slopes to how to maintain your equipment once you have it. You know how to turn mild customer curiosity into not only sales, but also enthusiasm and passion for the ski area and for the sport. Overall you play a key role in creating positive customer experiences, as well as defining the culture of our team.

Key Responsibilities:

Welcome all guests, taking the initiative to interact with and engage guests in conversation

Drive sales by using your product knowledge to ensure guests are provided with all information and options for their experience on the slopes

Process transactions while following Brimacombe's cash handling procedures

Demonstrate exceptional customer service ensuring positive guest interactions and experiences by listening to customer needs and responding accordingly

Engage in continual learning and development, acquiring and sharing product knowledge

Take responsibility for guest enquiries/concerns/complaints in your area and deliver support in the prevention/resolution of customer issues

Assist with inventory, including receiving and stocking merchandise

Maintain store cleanliness in line with Brimacombe standards

Enforce departmental loss prevention processes

Assist with the fulfillment of online retail orders and associated customer communications in a manner consistent with Brimacombe's standards

Review all directed communications and take the initiative to stay informed of all Brimacombe activities including promotions, special events and marketing campaigns as well as updates to procedures/policies

Take on any challenge or help other team members when needed


Proven experience in sales, tuneups and/or the ski/snowboard industry is an asset

Demonstrated knowledge of ski and snowboard equipment and apparel is an asset

Strong people skills and customer satisfaction-oriented

Ability to quickly learn about new products

Professional, energetic, outgoing and dependable team player

Able to multi-task and show attention to detail

Strong communication and time management skills

Basic knowledge and comfort with computers including Microsoft Office and point-of-sale software

Good with numbers (mathematical skills)

To support the health and safety of our team, it will be required that all employees be fully vaccinated against COVID-19 prior to their first day of work (Please note: In Ontario, an individual is considered fully vaccinated 14 days after their second dose)

To Apply:

Please complete an electronic application by clicking the APPLY button associated with this posting by November 29, 2021. Due to COVID-19, we are currently not taking applications in-person.

We thank all applicants who respond, but only those selected for an interview will be contacted.

Brimacombe is an equal and fair employer. Brimacombe is committed to an environment that is barrier free; if you require an accommodation throughout the recruitment and employment process, we will work with you to meet your needs.

Information provided in all applications for employment is treated confidentially and pursuant to Brimacombe's privacy policy. By submitting an application you certify that the statements made by you are true and complete to best of your knowledge. You acknowledge that any misrepresentation made by you in connection with your application will be sufficient cause for rejection of your application or, if hired, for termination. You authorize investigation of all statements contained in your application and release from liability any person or company furnishing such information.

The original job offer can be found in Kit Job:

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