Customer Service Attendant - Full Time - YVC ZOI-59

Customer Service Attendant - Full Time - YVC ZOI-59

18 Nov
Rise Air
La Ronge

18 Nov

Rise Air

La Ronge

Customer Service Attendant


Full Time / Permanent

Job Purpose

Rise Air is western Canada's largest full-service aviation operation. Based in Saskatoon, here is your opportunity to work in the fascinating aviation industry for a dynamic company that exceeds customers' expectations, strives for operational excellence, and has a strong employee culture. The Customer Service Attendant is responsible for providing superior customer service and maintaining positive customer relationships while performing check-in duties. This position backs up ground service attendants and may also assist in providing ground service duties when required.

Primary Responsibilities

Ensure that passengers travelling are deemed "fit to fly" in accordance with the regulations.

Assist passengers to enplane, deplane and with their baggage.

Track lost luggage to and from all bases and mine sites.

Monitor radio and communicate as required.

Where required at a base:

Accept and handle cargo according to respective customers' cargo screening programs.

Inquire with passengers about dangerous goods in baggage and cargo.

Process and/or track all baggage and freight requirements.

General Responsibilities

Develop and maintain knowledge of the company's vision, mission, and values.

Customers service attendants will be cross-trained with ground service attendants, detailers, and cargo agents, where applicable, to provide those duties/coverage when necessary.

Safety responsibilities as outlined in the Safety Management System (SMS) manual.


Typically, the knowledge and skills required for this position include a high school diploma, with one to two years' progressive customer service experience. Previous work experience or training in aviation is considered an asset. A combination of education and experience may be considered.

Skills, knowledge, and abilities include:

Demonstrated experience in serving a diverse and complex customer base.

Professional judgement and well-defined conflict resolution skills in handling sensitive situations with tact, diplomacy, and high ethical standards.

Proficient in utilizing Microsoft Office applications and software specific to company operations including Flight Information Display and Skyline applications.

Able and willing to work on modified schedules, including early mornings, late nights, and holidays.

Ability to obtain and maintain a Provincial driver's license, Restricted Area Identification Card (RAIC) and an Airside Vehicle Operators Permit (AVOP) where required at a base.

Complete WHIMS and Dangerous Goods Awareness Training.

Equipment Used

Baggage handling equipment

Radio base unit

Typical Physical and Cognitive Demands

Required to be on call for evening and weekend shifts and may be required to respond to callouts as required.

Able to work long and sometimes irregular hours under different weather conditions.

Ability to lift 50 pounds.

Ground and/or air travel required.

As this is a Safety Sensitive Position, selected candidate(s) must test negative for impairing substances and alcohol prior to employment.

The original job offer can be found in Kit Job:

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