GHC785 | Youth & Bistro Supervisor

GHC785 | Youth & Bistro Supervisor

18 Nov
|
Hollyburn Country Club
|
West Vancouver

18 Nov

Hollyburn Country Club

West Vancouver

***Candidates must be fully vaccinated against COVID-19 to qualify***



Job Title: Youth & Bistro Supervisor



Type: Full-time (40 hours/week), Salary



Benefits: Full-time benefits



Department: Youth and Food & Beverage



Reporting To: Childcare, Youth & Bistro Manager



Wage: $45,000 per annum



Position Summary



The Youth & Bistro Supervisor reports directly to the Childcare, Youth & Bistro Manager. The primary duties include supervising and scheduling youth staff, organizing and running youth camps, programs and drop-ins, and coordinating birthday parties. This role is also responsible for working in the Bistro, overseeing Bistro staff, and processing inventory and supply orders.



Key Responsibilities and Duties





Customer Service



- Ensure that all members and guests receive courteous, prompt, and professional attention to their needs; utilize feedback to improve departmental operations and member satisfaction

- Embody the Club’s three core values: be Powered ON or energized at all times; display a Service First attitude (excellent customer service skills); and able to create FOMO (the fear of missing out) in daily interactions with Club members, guests, and staff

- Display evidence of the following key characteristics required for optimal delivery of customer service to members, guests, and staff: (1) enthusiasm, (2) teamwork, (3) initiative, (4) adaptability, (5) empathy, and (6) accountability

- Go above and beyond to demonstrate awareness and understanding of Hollyburn’s aim to deliver exceptional service to its members

- Communicate and encourage staff to consistently meet and exceed the Club’s service goals

- Anticipate, react and introduce new programs to meet service needs.



Youth Department Duties



- Organize and staff programs for Club youth members. Including, but not limited to events; workshops, pro-d day camps, school holiday camps, programs and birthday parties.

- Coordinate drop-in times for youth spaces as well as staffing of these areas.

- Collaborate with the Childcare Supervisor and Childcare, Youth & Bistro Manager on youth programming and events.

- Attend Youth Committee meetings.

- Attend to customer service, and all programs/services concerns and inquiries; ensure prompt resolution and follow-up to all service inquiries and concerns; provide member follow-up for program services and/or registration.



Bistro Duties



- Oversee and supervise bistro staff; hiring, training, scheduling.

- Work scheduled shifts in the bistro.

- Oversee supply inventory and places needed orders.



Job Specifications and Qualifications Required



- Demonstrates effective planning, organizational and supervisory skills.

- Exemplifies attention to detail in administrative tasks.

- Displays excellent communication skills.

- Computer proficiency in Word, Excel spreadsheets; Google calendar, Jonas, GameTime and Hippo an asset.

- Exhibits exceptional interpersonal skills, works well in a team environment.

- Demonstrates ability to multi-task efficiently (i.e. ability to work on multiple projects, answer phones, return emails, and handle drop-in inquiries simultaneously).

- Able to work without supervision and takes initiative to improve efficiency and meet challenges.

- Food & Beverage industry experience an asset.

- Youth Services and/or Recreational programming experience and asset.

- Must have valid driver’s license and access to a vehicle.

- Must dress in accordance with agreed upon code appropriate to the Club.

- Must complete a Police Information Check.



Job Types: Full-time, Permanent



Salary: $45,000.00 per year



Benefits:



- Company events

- Dental care

- Disability insurance

- Discounted or free food

- Employee assistance program

- Extended health care

- Life insurance

- On-site parking

- Store discount

- Vision care

- Wellness program



Schedule:



- 8 hour shift

- Day shift

- Holidays

- Monday to Friday

- Night shift

- Weekend availability



COVID-19 considerations:

Hollyburn Country Club is committed to keeping its members and staff safe during Covid-19. The safety and well-being of members and staff is our top priority. At Hollyburn, each department is equipped with it's own Covid-19 training and protocols.



Application question(s):



- What makes you the ideal candidate for this role?



Experience:



- Customer Service: 3 years (preferred)

- Food and Beverage: 3 years (preferred)



Licence/Certification:



- Serving It Right (preferred)



Shift availability:



- Day Shift (preferred)

- Night Shift (preferred)



Work remotely:



- No

The original job offer can be found in Kit Job:
https://www.kitjob.ca/job/21146329/ghc785-youth-bistro-supervisor-west-vancouver/?utm_source=html

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