Hotel Dene and Conference Center Cold Lake
As a Guest Service Agent at Hotel Dene, here is what you will be doing each day:
Greet customers immediately with a friendly and sincere welcome.
Complete the registration process by inputting and retrieving information from a computer system
Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travelers checks, and other forms of payment. Convert foreign currency at current posted rates. Post charges to guest rooms and house accounts using the computer.
Promptly answer the telephone using positive and clear communication.
Retrieve mail, small packages and facsimiles for customers as requested.
Close guest accounts at time of check out and ascertain satisfaction.
Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems
Plan and implement detailed steps by using experienced judgment and discretion.
REQUIRED SKILLS AND ABILITIES:
The successful candidates will be required to show proof of vaccination (see statement below).
Self-starting personality with an even disposition.
Maintain a professional appearance and manner at all times.
Can communicate well with guests.
Must be willing to “pitch-in” and help co-workers with their job duties and be a team player.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
Ability to observe and detect signs of emergency situations.
Ability to establish and maintain effective working relationships with associates, customers and patrons.
Ability to work a variety of shifts, including days, evenings, weekends and holidays
Our Differences Are What Make Us Great!
At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.
All candidates hired with us will be required to provide proof of vaccination to the Company. The Company will provide reasonable accommodation to any individual who is not able to comply with this vaccination requirement due to a disability or other ground protected by applicable human rights legislation.
Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.
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