Entry Level Disptach/Planner - (SUL319)

Entry Level Disptach/Planner - (SUL319)

18 Nov
|
UTG Direct
|
Vaughan

18 Nov

UTG Direct

Vaughan

BE MORE THAN JUST A DISPATCHER – BE A WORKLOAD PLANNER!



Are you hungry for meaningful work? Do you enjoy being organized? Do you forecast ahead of time to get better results? Do you want your work to impact the big picture? You are more than just a team member to us – you are a part of our family and you are worth investing in

What we need is an enthusiastic workload planner to help manage, monitor, and come up with strategies that yield efficiencies in the business!



Are you interested in hearing more about our dynamic environment and how we help you grow and realize your full earning potential by engaging customers with the expert advice they deserve?



Key Responsibilities



Represent Enercare in a professional,

courteous and customer service-oriented manner on each and every call; you are a proud ambassador for our company.



Answer phone calls and tend to internal and external customers’ requests.



Handle customer escalations by ensuring that their problems get resolved and their issues addressed at the right level.



Continuously monitor the board to prevent anomalies and ensuring that each work order is completed from start to finish.



Forecast for peak seasons, or temperatures hitting sub-zero levels or heatwaves. Making sure that there are enough resources as per requirement.



Handle escalations with preventative measures before it turns into an Office Of The President complaint.



Clean up the queues as it pertains to the Workload Planning Department.



Understand the area of jurisdiction and guaranteeing each technician has the shortest route possible to decrease mileage.



Help customers by giving them the ‘Best Advice’ with their HVAC needs.



Contribute to business growth by effectively allocating workload to technicians.



Perform other duties as required by supervisor or designate.



Skills, Abilities and Experience: the qualifications required for this position should be considered before any application is submitted.



Completed a minimum of Grade 12 or equivalent.



Be willing and able to work rotating shifts, weekends, holidays, and standby duties as required.



Must be able to communicate clearly and effectively, both in written and verbal communications.



Must have strong interpersonal and problem-solving skills.



Must have outstanding customer service skills.



Must have experienced with dealing with customer escalations over the phone or in person.



Very punctual and dependable.



We thank all applicants for their interest; however only those individuals selected for an interview will be contacted.



Job Types: Full-time, Permanent



Job Types: Full-time, Permanent



Salary: $57,729.00-$116,984.00 per year



Benefits:



- Company events

- Dental care

- Disability insurance

- Extended health care

- Life insurance



Schedule:



- Holidays

- Monday to Friday

- Weekend availability



Ability to commute/relocate:



- Vaughan, ON: reliably commute or plan to relocate before starting work (required)



Application question(s):



- Living in the Greater Toronto Area



Experience:



- Customer Service / Call Centre: 1 year (required)

- Dispatch: 1 year (preferred)



Language:



- English (required)

The original job offer can be found in Kit Job:
https://www.kitjob.ca/job/21146285/entry-level-disptach-planner-sul319-vaughan/?utm_source=html

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