User Support Specialist | NV099

User Support Specialist | NV099

18 Nov
D&H Group

18 Nov

D&H Group


Please apply externally:


D&H; Group LLP is seeking a User Support Specialist to join our IT Department. The ideal candidate will have previous experience providing technical support to end-users in a professional office. This is a full-time, permanent position and is ideal for anyone wanting to join a firm that takes pride in having a collegial working atmosphere, where growth and professional development are supported.


D&H; Group LLP is a Vancouver-based firm of Chartered Professional Accountants who has, since our partnership was formed over 65 years ago,

set a standard of excellence that is recognized across the industry.


This position is a lead role in the operation and maintenance of a company’s internal systems. You would be working in an office setting and providing technical assistance and support for service requests related to the firm’s computer systems, hardware, software, and remote access systems.


· Identify and resolve technical issues, both independently and collaboratively

· Provide technical leadership and support to IT staff and all other departments

· Assist in technical upgrading and maintenance of entire office systems

· Assist with implementing solutions for hardware and software troubleshooting

· Clear and comprehensive understanding of existing network infrastructures

· Analyze and provide recommendations for existing network infrastructures

· Facilitate systems upgrades


· Degree or diploma in Computer Technology or a related field is preferred

· 2+ years in an IT service desk environment

· Comprehensive knowledge of Windows Operating Systems, MS Windows Server, Active Directory, MS Office 365

· Working knowledge of remote access protocols

· Experience with a document management system and Professional Services applications

· Ability to diagnose and resolve basic technical issues

· Excellent communication skills

· Team player and works well both collaboratively and independently

· High accuracy and attention to detail


· Amazing community of people

· Firm-sponsored social events

· Competitive salary

· Comprehensive health coverage

· Flexible working environment

· Convenient office location (South Granville area)


Job Types: Full-time, Permanent

Salary: $60,000.00-$62,000.00 per year

Additional pay:

- Overtime pay


- Casual dress

- Company events

- Dental care

- Disability insurance

- Extended health care

- Flexible schedule

- Life insurance

- On-site gym

- On-site parking

- Vision care


- Monday to Friday

COVID-19 considerations:

All employees who are working in-office are currently requested to be vaccinated.

Work remotely:

- No

The original job offer can be found in Kit Job:

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