Customer Care Team Lead | (XL620)

Customer Care Team Lead | (XL620)

18 Nov
Moe's Home Collection

18 Nov

Moe's Home Collection


POSITION: Customer Care Team Lead

DEPARTMENT: Customer Care


LOCATION: Vancouver – Head Office

DURATION & STATUS: Full time and permanent



Design made simple for the modern home. Our passion lies in furniture and design and it is the fuel that drives our business. We started out as a family-run company and aim to maintain this as we continue to rapidly grow. We’re entrepreneurial. We challenge the status quo, aren’t afraid to try new ideas, and we leverage our agile structure to make smart decisions and find new opportunities. We’re a people-first company and what we do wouldn’t be possible without our customers. For this reason,

we like to say that our collections are always customer-curated. Join our flexible work culture and team of creative and passionate individuals. We are looking for a customer care leader to lead and support a group of talented customer care associates.


- Be part of a growing business

- Comprehensive benefits plan (health, dental, vision)

- Generous product discounts

- Free weekly classes at Ride Cycle Club

- Monthly company lunches

- Kitchen stocked with coffee and tea

- Modern, casual, and open office with views of downtown Vancouver and mountains

- Competitive salaries

- Professional development opportunities

- Work from Home during COVID-19


- Create an inspiring team environment with a culture of open communication

- Coach and develop team members using side-by-side coaching

- Delegate tasks and set deadlines

- Organize and distribute workload within the team

- Monitor team performance using metrics and observations

- Motivate team members to hit goals

- Recognize and reward high performance

- Foster an environment of innovation and risk-taking

- Identify knowledge gaps within team and arrange training or coaching as needed

- Oversee day-to-day operations of your team

- Strategize different ways to overcome challenges within your team

- Resolve issues and conflicts as they arise

- Suggest ways to improve current processes and systems


- Intermediate to advanced computer skills including Microsoft Office, navigating the web, ability to type 50+ wpm

- Ability to coach and develop staff

- A team-player; collaborates with others to get the job done

- Ability to work with little supervision

- Calm under pressure

- Logical approach to problem-solving

- Excellent written and verbal communication skills in English

- Customer service experience is an asset

- High school diploma required

Job Types: Full-time, Permanent

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