(N-840) - IT Service Support Specialist

(N-840) - IT Service Support Specialist

18 Nov
BC Pension

18 Nov

BC Pension


Job Type Location

Regular full-time

Victoria, BC Canada

Competition Union/Excluded



Salary Range Criminal Record Check

$70,950.64 to $80,892.74 per annum (salary includes 6.6% temporary market adjustment)


Classification Closing Date

Information Systems R24

December 2, 2021


An eligibility list to fill future vacancies may be established.

Lesser qualified applicants may be appointed at a lower level.

Why choose us?

There is more to Pension Corporation than you might think. We are an award-winning organization with meaningful purpose-driven work, where staff have impact and create peace of mind for those we serve.

We have cultivated an outstanding community rooted in respect, where employees are inspired to have courage, take action, and be at their best every day.

Our new nine-year strategic plan, Plan 20|30: Our Future is Insight, will guide us from 2021 to 2030. To learn about our aspirations and objectives and how you can be a part of a people-focused organization that is grounded in operational excellence, visit bcpensioncorp.ca.

What we offer:

A variety of work options (modified workweek, on-campus work, or a hybrid of home/on-campus)

Incredible campus with collaboration spaces

Ongoing training and professional development opportunities and scholarship programs

Comprehensive extended health and dental benefits for you and your family

Defined benefit pension program

Health & wellness programs - lunchtime seminars, community activities and a comprehensive Employee & Family Assistance Program

Opportunities to give back to the community and support not-for-profits

Seasonal events and socials

A robust awards/recognition program

Discounts on BC Transit passes, travel and accommodation, cell phones and plans, and more

BC Pension Corporation has implemented a hybrid work model where staff are supported to work part of their time from home and part of their time in office. This will support our culture of community and connection while we continue to maintain flexibility, productivity, and collaboration.

The Corporation is committed to the health and safety of our employees and we are committed to taking every reasonable precaution against the hazards of COVID-19. As such, we are implementing a COVID-19 Vaccination Policy. As of November 1, 2021, employees are required to confidentially self-disclose to the Corporation either proof that they are fully vaccinated for COVID-19; or weekly COVID-19 test results.

New hires must satisfy the COVID-19 verification requirements as a condition of their employment offer prior to their employment start date. Details about the COVID-19 verification process will be provided at the time of offer.

The opportunity

We are seeking a IT Service Support Specialist to join our team in VICTORIA, British Columbia, Canada.

As an IT Service Support Specialist, you will work with the Service Desk team, providing IT support to the organization through incident and request management. You will work to address complex or sensitive issues, review service metrics, identify repeat incidents and recommend problem management, as well as manage major incidents. In addition, you will work closely and collaborate with network specialists, system/database/desktop administrators and software application specialists.

Working in a dynamic and time-sensitive environment, you will provide end user tier 1 and 2 support by diagnosing and resolving issues, such as password resets and application issues, to server/virtual machine deployments, networking, and application support. This is an exciting opportunity to bring your technical support expertise to our growing team.

What do you need to succeed?

Must have

A College Diploma in Computer Science and three years of related experience; OR

Certificate in Computer Science, Information Technology or related discipline and four years of related experience; OR

An equivalent combination of education, training, and five years of related experience.

A minimum of three years of recent client service focused experience in a help/service desk or user support capacity in a complex environment.

Two years of experience supporting Microsoft cloud technologies including, but not limited to Microsoft 365 / Office 365, Exchange Online, MS Teams, SharePoint Online, Microsoft Endpoint Manager (Intune), and other Microsoft Azure based services.

One year of supervisory, managerial or leadership experience.

Nice to have

Preference may be given to candidates who have experience with the following:

ITIL v3 Foundations with demonstrated experience in incident, problem, and change management.

User and application access management.

Helpdesk ticketing/tracking software.

To learn more about the IT Service Support Specialist position, please click the link to the job description at the bottom of the page.

Application requirements

Cover letter: Please do not submit a cover letter; it will not be reviewed.

Resume: A resume is required as part of your application, however, it may not be used for initial shortlisting purposes. Ensure your resume includes your education, the start and end dates (month and year) of your employment, and any relevant information that relates to the job requirements.

Questionnaire: As part of the application process, you will be prompted to complete an online questionnaire to demonstrate how you meet the job requirements. Responses will be used to shortlist applicants against the job requirements. Please allow approximately 5 minutes to complete this questionnaire.

Please submit your application through Apply Now feature located at the top of this page.

Applications will be accepted until 11:59pm PST on the closing date referenced above. Late applications will not be considered.

Diversity & Inclusion

BC Pension Corporation is an equal opportunity employer committed to establishing an inclusive, equitable, and accessible environment for all. All qualified applicants will receive consideration for employment without regard to race, national origin, age, religion, disability, sexual orientation, gender identity or expression, marital status or any other basis protected by applicable law.

We are committed to ensuring that reasonable accommodations are made available to persons with disabilities during the recruitment, assessment and selection processes and will provide reasonable accommodations upon request. If you require assistance or accommodation due to a disability, please email us at [email protected]

Thank you for your interest in working with us. We will let you know about your status in this competition as soon as possible. If you have questions about this opportunity, please email us at [email protected]

The original job offer can be found in Kit Job:

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